Job Description

JOB SUMMARY:

We are looking for an Customer Success Manager to work with our mid-sized accounts and after growing your skills, ramp up to work with some of our largest Fortune 500 clients. If you have a keen interest in tech and innovative impactful solutions, this is for you. This role is one of scale, where we are seeking to build out our Phoenix based team. You will be working with clients headquartered in the US and Australia, covering a range of industries including Banking and Healthcare.

The successful candidate will be passionate and driven about Customer Success and responsible for driving advocacy, growth and value realisation. Reporting to the Head of Customer Success, you will provide input to the strategic direction of the department; and be responsible for achieving KPIs within your direct team based in Phoenix. You will build senior relationships with Clients and produce strategic success plans, maximising the value of BlueOptima.   

RESPONSIBILITIES AND TASKS: 

• Ownership of a large book of accounts, while being accountable for retention and renewal
• Increasing the adoption and usage of BlueOptima with customers through UI & Metrics training, Data Champions sessions, new feature launches etc
• Creation of Executive Presentations with exciting and relevant insights from the data, to become a "trusted advisor" to your C-level & MD clients and grow our stakeholders across the enterprise
• Identification of opportunities for new product offerings in existing accounts like Predictive Assessment, Code Insights and the BGB Pro, as well as feedback and improvements for the existing services
• Managing a smooth handover experience for customers moving into CS from Sales

Qualifications

WHAT YOU NEED TO SUCCEED AT BLUEOPTIMA: 

• STEM based Degree or demonstrable experience working with a complex product

• Experience working in a Client facing role, providing tangible value and impact to strategic accounts

• Strong communication and presentation skills with experience in Senior Executive or C-Level engagements 

• High attention to detail and goal-driven attitude to tackle complex problems and deliver solutions for great customer experience in an Enterprise setting

• Drive and motivation to succeed in a high growth environment with opportunities to expand your skills

• Strategic mindset, driving Customer Success initiatives through to completion

• Autonomous with good self-management and organisation to balance time across multiple clients, as well as internal team management

Additional Information

WHY JOIN OUR TEAM?

CULTURE AND GROWTH:

• Global team with a creative, innovative and welcoming mindset

• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success

• Freedom to create your own success story in a high performance environment.

• Training programs and Personal Development Plans for each employee

BENEFITS: 

• 32 days of holidays (including bank holidays) 

• Flexible weekly Work from Home policy - 2 days WFH

• Free drinks and snacks in the office 

• International travel opportunities

• Global annual meet up (most recent meetups have been held in Cancun, India, and Thailand)

• High quality equipment (Ergonomic chairs and 32’ screens)

• Medical, Dental, and Vision benefits.

• Pet friendly office

BASE SALARY RANGE: $71,000 - $80,000 (DOE)

UNFORTUNATELY, WE ARE NOT ABLE TO SPONSOR VISAS OR PROVIDE VISA EXTENSIONS FOR THIS ROLE.

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!