Senior Business Analyst

TRI Pointe Group, Inc.

Senior Business Analyst

Austin, TX
Paid
  • Responsibilities

    ARE YOU INTERESTED IN JOINING A COMPANY THAT IS CELEBRATING MORE THAN 47 YEARS AS A PREMIER BUILDER OF NEW HOMES IN DALLAS, HOUSTON AND AUSTIN IN TEXAS?

    TRENDMAKER IS LOOKING FOR AN INNOVATIVE AND ENERGETIC INDIVIDUAL TO JOIN OUR TALENTED GROUP AS A NEW HOME ADVISOR IN OUR AUSTIN OFFICE.

    POSITION HIGHLIGHTS: Responsible for selling homes through optimizing the new home sales and customer experience in assigned community.

    POSITION RESPONSIBILITIES:

    • Utilizes all sales and marketing resources that are available to New Home Advisor in order to achieve the sales and closing goals for the communities assigned.
    • Actively participates in traffic driving efforts. Including, but not limited to, initiating follow up phone calls to previous traffic, coordinating and hosting public and broker events.
    • Promptly meets/greets prospective customers who visit community and collects completed registration materials from every customer who visits (or solicits information from prospective customers to complete registration process).
    • Actively tours with prospective customers through the various home sites/lots to familiarize them with the community layout. Ensures that prospects understand where the home will be built, where property lines begin and end and where neighboring structures will be located. When visiting home sites/lots, ensures the sales office and models are appropriately secured and proper signage indicating estimated return time is placed on the sales office entrance door.
    • Engages in the Company's defined selling process during product tour to deliver effective sales presentation. Actively seeks to close prospective customers by asking multiple closing-related questions during presentation, including confirmation of return visit.
    • Sells the benefits of the community, reputation of the Company and the quality and design of company products, construction and service. Understands the power of the Company's brand and the unique customer value proposition in assigned communities.
    • Effectively communicates the key differentiator touch points as to why the customer should purchase a home from the Company versus other builders.
    • Explains benefits of energy efficiency and other green features that are showcased throughout the homes.
    • Effectively discusses and explains the homebuilding and home buying process to customers in such a way that the customer feels knowledgeable and comfortable with the various touch points.
    • Explains and processes sales documentation for prospective customers, including completing information required to complete the Company's form purchase agreement for homes in assigned communities.
    • Performs all necessary follow-up to ensure successful closing of sales in communities assigned.
    • Works collaboratively with other departments, teams and individuals, both inside and outside the Company, to ensure that the entire process is seamless from set up of model homes to close of sale and delivery of homes.
    • Proactively communicates and responds in a professional and timely manner to all external and internal stakeholders (managers, real estate brokers, homebuyers, etc.).
    • Informs management of opportunities, problems, progress and support needed, and works with sales management team to quickly and appropriately resolve issues.
    • Manages backlog, maintaining strong lines of communication with customers post purchase decision.
    • Resolves any issues or problems with customers to keep the process moving forward.
    • Coordinates and hosts broker previews, promotional events at assigned communities, etc.
    • Meets all reporting deadlines in a timely and consistent manner.
    • Inputs, updates, and effectively utilizes data in the Company's Customer Relationship Management (CRM) system (or other systems as required by management) to drive sales activities in assigned communities.
    • Prepares weekly update reports of prospective customer traffic to management.
    • Develops knowledge of competitor policies, programs, pricing and products, as well as consumer demographics, in an effort to better define key differentiators for his/her assigned communities and provides helpful information to management.
    • Monitors and shops competitive products, providing feedback to management to ensure appropriate team members and management are kept abreast of changes in the market.
    • Other duties as assigned.

    POSITION QUALIFICATIONS:

    • High School diploma or GED equivalent. Bachelor’s degree preferred.
    • Real estate license, if required by state law.
    • Minimum of 1-2 years of previous sales experience required.
    • New home sales experience preferred.
    • Knowledge of sales programs, policies and procedures.
    • Current working knowledge of homebuilding and the residential real estate industry.
    • Ability to prepare, plan and deliver clear and persuasive sales presentations.
    • Proficient in Microsoft applications, including Word, Excel and Outlook.

    PHYSICAL REQUIREMENTS:

    • Frequent standing, walking (including stairs and uneven ground) and sitting; occasional lifting.
    • May require occasional driving of customers from sales office to community lots.
    • Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog and rain. Airborne particles such as wood dust, drywall dusts, etc. are common in the field environment.

    COMPANY HIGHLIGHTS:

    • Trendmaker is a member of TRI Pointe Group® (NYSE: TPH), a family of premium regional homebuilders.
    • The company has earned four consecutive years of distinctions from Professional Results in Sales & Marketing (PRISM).
    • Over the decades, Trendmaker has defined the concept of home for generations of Texans.
    • After over 45 years of solely operating in Houston, Trendmaker expanded into the Austin market and late last year acquired an existing division in Dallas Ft. Worth.
    • Trendmaker has delighted Texas families with exceptional homes through their signature concept of higher building standards from the start.

    FOR MORE INFORMATION, PLEASE VISIT WWW.TRENDMAKERHOMES.COM.

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER. ALL PERSONS SHALL HAVE THE OPPORTUNITY TO BE CONSIDERED FOR EMPLOYMENT WITHOUT REGARD TO THEIR RACE, COLOR, CREED, RELIGION, NATIONAL ORIGIN, ANCESTRY, CITIZENSHIP STATUS, AGE, DISABILITY, SEX, GENDER, VETERAN STATUS, GENETIC INFORMATION OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE FEDERAL, STATE OR LOCAL LAWS.

    WE WILL ENDEAVOR TO MAKE A REASONABLE ACCOMMODATION TO THE KNOWN PHYSICAL OR MENTAL LIMITATIONS OF A QUALIFIED APPLICANT WITH A DISABILITY UNLESS THE ACCOMMODATION WOULD IMPOSE AN UNDUE HARDSHIP ON THE OPERATION OF OUR BUSINESS. IF YOU BELIEVE YOU REQUIRE SUCH ASSISTANCE TO COMPLETE THIS FORM OR TO PARTICIPATE IN AN INTERVIEW, PLEASE LET US KNOW.

    Required Skills Required Experience

  • Qualifications

    ESSENTIAL JOB DUTIES AND FUNCTIONS

    • Become familiar with provider tendencies and provider’s established patient’s conditions
    • Knowledge of the Patient Centered Medical Home concept
    • Distribute Patient Agenda
    • Complete medication reconciliation every visit, including over the counter meds
    • Complete Family and Social histories
    • Move patients from waiting room to treatment room
    • Perform vital signs, acquiring any recent test results, and ascertain reason for visit
    • Prepare patient and gathering all necessary information
    • Report any changes observed in condition or behavior of patient
    • Prepare room for the practitioner
    • Perform simple procedures according to Wright Center medical policy/procedures
    • Give inoculations; draw blood, EKGs and /or any other provider requests
    • Participate in quality assurance activities to monitor and improve patient care quality
    • Complete any forms or growth charts as appropriate before practitioner sees patient
    • Assist with examination, diagnostic and treatment procedures
    • Enter requisitions in EMR
    • Prepare and send out specimens
    • Stock treatment rooms and all clinical areas as needed on a daily basis; alerting Practice Administrator of any supplies that need to be ordered
    • Keep all exam rooms, hall, and lab area neat and clean
    • Follow all standing orders as needed
    • Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens and other procedures that are necessary
    • Attend all staff meetings
    • Provide back-up to other co-workers as necessary
    • Understand and adhere to professional office standards
    • Be familiar with and implementing all office policies and procedures
    • Participate when appropriate in unit-based quality initiatives
    • Perform Laboratory testing
    • Maintain a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations
    • Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, and other hazardous substances

    NON-ESSENTIAL

    • Prepare and administer medications and injections per provider
    • Make timely call backs and inform patients of their test results

    OTHER FUNCTIONS AND RESPONSIBILITIES

    • The position works in close support of clinic medical director, physicians, nurses, care manager and other providers
    • HIPAA policies regarding privacy and security of patient health information will be exercised by this position at all times
    • Responsible for registering and activating patients on their individual portal accounts
    • Assist and guide patients to troubleshoot issues related to portal usage
    • Schedule patient appointments and follow-up visits
    • Answer and return phone calls
    • Intake and check out of patients
    • Ensure copays are collected at time of visit
    • Create triages within the EMR system
    • Manage patient information in Electronic Medical Records system
    • Perform other duties as assigned