OVERVIEW:   

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our Biotech clients that researches, develops and commercializes drugs. The company focuses primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza, including Harvoni and Sovaldi.

JOB SUMMARY: 

• Solid verbal, written, interpersonal and telephone communication skills are required. 
• Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each interaction. 
• Familiarity and understanding of HR policies and procedures. 
• Ability to prioritize work load to complete assigned deliverables within the allocated timeline. 
• Must possess strong Microsoft PowerPoint, Excel, Word and Outlook skills. 
• Must be able to perform job responsibilities and duties under minimal supervision. 
• Experience with ServiceNow and/or Workday is a plus.

SPECIFIC EDUCATION AND EXPERIENCE REQUIREMENTS:  

• 1+ years of relevant experience, preferably in the HR field and a high school diploma.

SPECIFIC JOB RESPONSIBILITIES:  

• Provide support to HR colleagues, executives, managers and employees with HR inquiries and by delivering a high level of customer service through ServiceNow case management, calls and emails. 
• Provide support on a range of other processes which could include Employee Onboarding, Employee Service Awards, Tuition Reimbursement, Performance Management, Employee Terminations, Unemployment Compensation and Verification of Employment. 
• Provide routine information to internal clients on HR processes and policies. 
• Contribute to the on-going development of the HR answer FAQ library. 
• Perform data entry into Workday HR database and run various reports. 
• May provide administrative support for multiple areas of the human resources function, including Payroll, Talent Acquisition and Learning & Development.

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.