Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

The Oracle CC&B Application Analyst is responsible for providing support services in relation to a set of applications (or specific functional areas of applications) that support the Veolia North America businesses in all the different phases of the ITIL Service Lifecycle model.

This includes assisting application users in solving operational problems, designing solutions within to address business needs, operating routine configuration tasks, resolving or assisting in the resolution of incidents, conducting and organizing the delivery of approved business changes and projects, and also supporting the installation of system patches and/or upgrades.

The position requires a good understanding of the Company business processes and flows in order to be able to analyze and develop solutions that fit specific business functions. It also necessitates a solid expertise with the application functionalities to be able to carry out such changes.

Primary Duties/Responsibilities:

The primary duties of the role include:

• Foster a close relationship for collaboration with business users to facilitate requirements gathering, issue troubleshooting, and general business needs.
• Provide application recommendations in the usage and configuration of application functionalities (native or custom) associated to the supported system and/or functional modules.
• Analyze and troubleshoot application issues to acceptable resolution state.
• Create functional design documentation for changes, fixes and enhancements based on business requirements, and work with the technical team where development is needed.
• Assist with user testing process aimed to result in user sign-off.
• Operate as a team player, ensuring clear communication within support group and providing assistance when needed.
• Suggest application enhancements in the supported functions based on observations and user feedback.
• Participate in the application of patches in the assigned modules in a manner where the system remains current and continues to successfully deliver the expected functionality.
• Follows change control process when implementing changes for the supported business function.
• Builds familiarity and support the interfaces to and from other systems that impact the assigned modules.
• Participate in all phases of project development life cycle.
• Provide Level 2 support to Batch Operation Team as needed for the resolution of incidents and ensure proper completion of all critical business automated processes. May at times require the assistance of a more experienced Analyst to resolve complex incidents.
• Monitor application assigned modules for compliance to IT standards and policies.
• Provides regular status information, ad-hoc reports, and other documents aimed at keeping track of the support team’s progress.

Qualifications

Education/Experience/Background:

• Bachelor's Degree in Business, Computer Information Systems, or a related field with 3 years of experience in a computer science, technology service, or management information systems environment at a minimum.
• Master's Degree in Business, Computer Information Systems, or a related field with 4 years of experience in a computer science, technology service, or management information systems environment is preferred.
• 4+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions.
• 2+ years of supporting nightly batch operation.

Knowledge/Skills/Abilities:

• Proficiency with Oracle CC&B Application (required - 2 years minimum).
• Proficiency with Customer & Field Service modules (preferred).
• Experience with Mobile Workforce Management integration (preferred).
• Experience with external customer facing website integration (preferred).
• Experience with application upgrades (preferred).
• Knowledge of IS Change Control Process.
• Knowledgeable in the areas of business covered by the assigned application modules.
• Strong Communication Skills, both Oral and Writing skills that result in documented user requirements including process flows.
• Ability to carry out small to medium complexity projects related to the configuration of the application supported. May sometimes require the assistance of a more experienced analyst to complete tasks associated with complex projects.
• Superior interpersonal and communication skills to facilitate business awareness in the business area along with all aspects of the development lifecycle involving user interaction.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.