Job Description

Position Purpose:

Coordinates and leads technical support for existing and new applications, software, and upgrades. Plans, designs, develops, and launches efficient business systems in support of core organizational functions and business processes. This includes using methodical investigation, analysis, review, and documentation in support of business cases, proposed projects, and systems requirements. Responsible for ensuring quality enhancements to problem resolutions and database integrity. Configures systems for optimal end user support, including disaster recovery and scheduled downtime plans.

Primary Duties/Responsibilities:

• Provide CMMS software system technical support per business requirements and asset management standards.
• Support system implementations and use of CMMS and other applications; assisting in the definition of roll out, training and user support plans.
• Participate in documenting business processes and workflows and their relationships to current and future solutions.
• Interact with business users to fully understand requirements, conducting interviews with key project stakeholders and documenting and presenting the results.
• Participate in audits for Internal Controls (Quarterly, as requested).
• Support ad hoc reports for analysis of system usage, regulatory compliance, business management etc. (using Crystal Reports, Cognos or similar).
• Support desk tickets for Asset Management applications: CMMS (WAM, JobPlus, Maximo, EAM), Infonet, and Optimas.
• Participate in work with Asset Managers, technical analysts and/or consultants to convert the functional requirements into technical specifications.
• Prepare system documentation.
• Participate in, perform, and document in-depth tests, including end-user reviews, for modified and new systems.
• Analyze the impact of change requests.
• Assist in assessing the impact to the customer for systems and process changes.
• Support traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
• Participate in creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
• Assist Asset Managers with specific training documentation for applications, both new and existing.
• Assist in the development and maintenance of standard procedures and best practices for system use.
• Assist with internal IS&T teams and/or external technical consultants in projects requiring data integration and/or reporting.
• Update project progress and keep it on track.
• Continually seek opportunities to increase customer satisfaction.
• Assist in defining use cases to articulate new functional software needs and the roles of each class of application user.
• Provide help desk support in terms of troubleshooting problems and issue resolution.
• Provide business and technical guidance to consultants, partners, and internal teams.

Qualifications

Education/Experience/Background:

• Bachelor’s Degree or equivalent experience.
• Years of Experience: 1-3 years of experience.

Knowledge/Skills/Abilities:

• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Effective meeting facilitation.
• Ability to learn quickly including tools and concepts.
• Works well as a team member and as a positive influence on others.
• Flexible during times of change.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Persuasive, encouraging, and motivating.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Proven analytical and creative problem-solving abilities.

Physical Requirements:

• Professional business atmosphere.
• Commitment to quality and the motivation and ability to work well in a team environment required.
• Constantly sits while working at the computer.
• Constantly reaches forward to answer the telephone and to use the computer.
• Frequently power grasps the telephone; frequently finger presses to operate the computer keyboard and telephone keypad, frequently pulp pinches to handle papers.
• Possesses speaking skills and hearing ability to interact with customers on the telephone.
• Some travel may be required.

Additional Information

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.