Job Description

The Patient Enrollment Coordinator position is an entry level position within the Patient Enrollment Department at Wake Research and enjoys significant opportunities for career development and growth. The ideal candidate is a highly engaged professional with a positive attitude and growth mindset, who is looking for a long-term career in patient enrollment/study participant recruitment and/or clinical research.

This position is on-site during regular business hours (8am-5pm), Monday through Friday. Remote work arrangements are not available for this position.

The Patient Enrollment Coordinator has primary responsibility and accountability for the timely enrollment of patients/study participants for all clinical research studies at their assigned site.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain full ownership and accountability for contacting potential study participants from new submission forms from various marketing/advertising channels, database outbound call lists, 3rd- party patient recruitment vendors, and community outreach efforts.
• Conduct pre-screening interviews for potential study participants via various communication channels including phone calls, text messages, and emails, to determine potential eligibility for study participation.
• Input and record patient information into Clinical Trial Management System (CTMS) database including demographic information, medical conditions, medication history, surgical procedures, lifestyle information, among others, as dictated by study protocols and standard operating procedures (SOPs).
• Schedule in-person screening visits at the research site for pre-qualified patients based on responses to pre-screening interview questions.
• Record and provide daily, weekly, and monthly reports on outcomes for contact attempts, eligibility assessments, and scheduled screening appointments.
• Build and maintain ongoing relationships with potential study participants, maintain open lines of communication, and develop and maintain wait lists for upcoming and future studies.
• Consistently provide outstanding customer service with every patient interaction.
• Attend and participate in Site Initiation Visits (SIVs), complete required protocol trainings, and maintain credentialling requirements, to be appropriately delegated to the patient recruitment function for each protocol per Sponsor guidelines and Wake Research SOPs.
• Maintain compliance with HIPAA regulations, FDA, GCP, and Institutional Review Board (IRB) guidelines, local regulations, and Wake Research SOPs and standards of excellence.

Qualifications

• High school diploma (or equivalent) required. Professional medical certification, associates, or bachelor’s degree preferred.
• At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required. Candidates with transferable skills and strong track records of success in other industries are strongly encouraged to apply.
• Prior clinical research, healthcare, or medical terminology experience preferred, but not required.
• Highly developed skills in communication clarity, accuracy, and attention to detail.
• Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand laymen’s terms.
• Demonstrated capacity to learn and utilize new software and technology.

Additional Information

A career opportunity with M3 Wake Research offers competitive wages, and benefits such as:

• 401(k), 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

*M3 reserves the right to change this job description to meet the business needs of the organization