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Customer Success Manager in NYC

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Customer Success Manager in NYC

New York, NY
Full Time
Paid
  • Responsibilities

    You'll manage the customer success team with the objective to guide them towards strong revenue generation and sales processes efficiency.

    We'll give you the tools and methodology to get started – but you'll have to show autonomy and initiative to succeed. You won't be just a sales manager, you will be part of the strategy and we will listen to your queries

    In particular, you’ll have to:

    • Build and manage team with clear goals around revenue generation

    • Lead by example – manage a high volume of leads, conduct introductory emails/calls, educate clients on our service, and close deals

    • Maintain team motivation and performance through exceptional day-to-day leadership

    • Create and implement tools to improve lead qualification process and conversion

    • Maximize the expansion of US customer base

    • Contribute to sustain and increase our NPS (Net Promoter Score)

    • Maintain client’s trust and loyalty through fantastic customer experience

    • Bring in new ideas and processes to delight our customers and strengthen our organization

  • Qualifications
    • Native English verbal and written communication skills – extremely clear and tactful

    • 3+ years of experience as Sales Manager in a fast-paced environment, preferably B2B marketplace

    • Dynamic, personable, passionate about helping others

    • Strong negotiation skills and ability to build trust easily

    • High-energy self-starter with a relentless, entrepreneurial work ethic

    • Competitive, numerate and commercially minded individual with a head for targets

    • A former experience with Salesforce CRM software is a plus

  • Desired skills

    Leadership, Sales, Customer Support, Business Development, Negotiation, Management, Analytical

  • Compensation
    Competitive package
  • Benefits
    • Our office is located in Techstars Accelerator, one of the coolest workspaces in NYC

    • Included insurance package (health, dental and vision)

    • Responsibilities from day one and high learning curve – you won’t be the same after this experience

    • Real startup life and challenging work environment – work hard, play hard ;)

    • Be part of a fast-growing and international startup, and join a family of passionate people

  • Industry
    Commercial Real Estate
  • Fun Fact
    In "merguez" we trust!
  • About Us

    Opening doors for every idea