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Desktop Support Engineer

UIS Technology Partners

Desktop Support Engineer
San Jose, CA Entry-Level Paid

Compensation

$18-22 per hour

Benefits

  • Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner
  • Dental insurance planfor employee, family and domestic partner
  • Vision plan for employee, family and domestic partner
  • Holidays and PTO Time
  • New Employee Referral Bonus Plan
  • New Client Referral Bonus Plan
  • Industry Training
  • Mileage Reimbursement

Description

  • Provides technical support to all employees and students
  • Streamline 1:1 program; establish systems and structures for student computer use
  • Maintains technology equipment inventory
  • Orders related supplies
  • Chromebook device repairs
  • Meet regularly with school technology committee
  • Identifying and troubleshooting network issues as needed and in a timely manner
  • Professionalism when resolving service delivery and client issues in a timely manner
  • Identifying and escalating business and technical challenges as appropriate and in a timely manner
  • Working in a team environment in addition to the ability to work independently
  • Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
  • Attending and participating in regularly scheduled team meetings, - development training, and other meetings as needed
  • Available for emergency responses as needed

Can continually demonstrate excellent customer service skills by:

  • Creating a positive impression at all times with all customers.
  • Increasing customer satisfaction through effective and timely communication in person, through email and by phone
  • Making all customers feel valued on an ongoing basis through the establishment of rapport and relationship building
  • Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills

Qualifications

  • Microsoft Operating Systems
  • Windows 7, Windows 10, MAC OS, Chrome (3 yrs)
  • Microsoft Office Applications (3 yrs)
  • Knowledge of Google Apps a plus
  • Physical Requirements: exerting 20
  • 50 pounds of force occasionally, or
  • 10-15 pounds of force frequently.
  • Ability to lift 20 pounds

About Us

UIS Technology Partners provides technology services to all types of organizations, with a focus on the non-profits, professional services, and manufacturing industries.