Desktop Support Engineer

UIS Technology Partners

UIS Technology Partners

Desktop Support Engineer

San Jose, CA
Full Time
Paid
  • Responsibilities
    • Provides technical support to all employees and students
    • Streamline 1:1 program; establish systems and structures for student computer use
    • Maintains technology equipment inventory
    • Orders related supplies
    • Chromebook device repairs
    • Meet regularly with school technology committee
    • Identifying and troubleshooting network issues as needed and in a timely manner
    • Professionalism when resolving service delivery and client issues in a timely manner
    • Identifying and escalating business and technical challenges as appropriate and in a timely manner
    • Working in a team environment in addition to the ability to work independently
    • Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
    • Attending and participating in regularly scheduled team meetings, - development training, and other meetings as needed
    • Available for emergency responses as needed

    Can continually demonstrate excellent customer service skills by:

    • Creating a positive impression at all times with all customers.
    • Increasing customer satisfaction through effective and timely communication in person, through email and by phone
    • Making all customers feel valued on an ongoing basis through the establishment of rapport and relationship building
    • Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills
  • Qualifications
    • Microsoft Operating Systems
    • Windows 7, Windows 10, MAC OS, Chrome (3 yrs)
    • Microsoft Office Applications (3 yrs)
    • Knowledge of Google Apps a plus
    • Physical Requirements: exerting 20
    • 50 pounds of force occasionally, or
    • 10-15 pounds of force frequently.
    • Ability to lift 20 pounds
  • Compensation
    $18-22 per hour
  • Benefits
    • Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner
    • Dental insurance planfor employee, family and domestic partner
    • Vision plan for employee, family and domestic partner
    • Holidays and PTO Time
    • New Employee Referral Bonus Plan
    • New Client Referral Bonus Plan
    • Industry Training
    • Mileage Reimbursement
  • Industry
    Computer Networking
  • About Us
    UIS Technology Partners provides technology services to all types of organizations, with a focus on the non-profits, professional services, and manufacturing industries.