WHEN CAN YOU EXPECT TO HEAR BACK?

We like to attend all career fairs and recruitment events before closing our positions. That means, this position may be open without response for a couple of weeks to give us time to wrap up the recruitment season. Please see our tentative timeline below so you know when to expect to hear back from us!

• All postings close: FEBRUARY 19TH, 2023

• Resume reviews: MID TO LATE FEBRUARY

• Interviews: EARLY TO MID-MARCH

• Offers: Throughout month of March

2023 START DATES:

This position has opportunities to start in the Summer. Please see our start dates below.

SUMMER INTERNSHIPS : Monday, May 15, 2023 - 40/hours per week max

SUMMARY

The Customer Support & Enablement Intern supports the Support and Enablement team by learning and assisting in running important programs, creating self-service documentation, and working to update enablement content. This person will have the opportunity to learn about the Workiva platform, how we support our customers, and how we build enablement content for customers and partners.

RESPONSIBILITIES

• Work on Support and Enablement programs such as customer satisfaction or quality assurance

• Collaborate with internal, cross-functional teams including Customer Success, Services, Operations and Growth Solutions on various projects

• Review and update documentation with expectations of creating customer-facing help articles

• Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer

• Provide exceptional customer service to internal and external customers

WHAT YOU'LL NEED

Education

• Must be currently enrolled in a degree-seeking program, preferably in business or similar program

Experience

• Experience using Excel, Word, Google Docs, and similar word processing programs

Skills

• Ability to multi-task and thrive in changing tasks and responsibilities

• Strong communication (verbal, listening and writing) skills

• Ability to work independently and take initiative

• Attention to detail and follow-through are required

• Must have a desire to work within SaaS support, success, education or enablement

Travel

• Minimal Travel

Working Conditions & Physical Requirements

• Reliable internet access for any period of time working remotely, not in a Workiva office.

MUST BE AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE SPONSORSHIP NOW OR IN THE FUTURE.

HOW YOU'LL BE REWARDED:

• Salary range in the US: $17.00 - $17.00 Hourly

• 401(k) participation and match

• Paid sick leave

• A unique opportunity to further your learning experience through additional internship seasons

WHERE YOU'LL WORK

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.

• CUSTOMER SUCCESS: Always delight our customers.

• TRUST: Rely on each other.

• INTEGRITY: Do the right thing, every time.

• COLLABORATION: Share resources and work together.

• INNOVATION: Keep creating solutions and finding better ways.

• INCLUSION: Support a diverse community where we all belong.

• ACCOUNTABILITY: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.

AT WORKIVA, YOU'LL ENJOY:

• INTERN ENVIRONMENT: Workiva was ranked a top 100 internship program by WayUp and ranked #20 in Best Places to Work for a reason! Our interns have the opportunity to participate in mentoring, professional development, networking, and flexible hours during their internship. We continually strive to provide numerous resources to build not just excellent interns, but excellent business professionals.

• REAL WORK EXPERIENCE: Workiva interns are treated as full-time employees and are allowed the freedom to contribute to real work that truly impacts Workiva and it's operations. From writing code in our production environment to directly supporting our customers' on our newest platform, our interns play a vital role in our company!

• FANTASTIC PERKS: Being an intern at Workiva has benefits beyond just a paycheck. You can't beat the wellness discounts, 401k participation and match, casual dress environment, paid sick leave and countless other perks that Workiva offers!

• INVOLVEMENT: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more

• OPPORTUNITY AT WORKIVA: At Workiva, we offer more than just a 12-15 week spring or summer program. 80% of our interns extend longer than just 1 semester with us to continue work on their projects. As long as you are enrolled in a degree seeking program, you could have the opportunity to be an intern at Workiva until you graduate!

LEARN MORE ABOUT LIFE AT WORKIVA: [https://www.linkedin.com/company/workiva/]

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

Workiva is the world's leading cloud platform for simplifying financial & ESG reporting.

Workiva simplifies complex work for thousands of organizations around the world, including 75% of the FORTUNE 500®. Our cloud technology, the Workiva platform, is a fit-for-purpose, connected reporting and compliance platform that enables our customers to streamline processes, connect data and teams, and ensure consistency - all within a controlled, secure, audit-ready platform.

The Workiva platform provides unparalleled trust, transparency, and assurance for all stakeholders. That’s why thousands of enterprises across 180 countries use the Workiva Platform.