PURPOSE AND OBJECTIVES

The mission of Global Post Sales Operations (GPSO) as part of the board area Global Business Operations (GBO) is to ensure a seamless post sales experience for all customers across all Lines of Business, spanning all the way from entitlement, cloud delivery to renewal. Key objectives are the simplification and harmonization of post sales processes and services in close alignment with SAP’s development, sales and support teams. The Cloud Transformation team drives service improvements based on customer pain points and efficiency goals. The main leaver for service and process harmonization and simplification is the Build Customer for Life (BC4L) program – one of the TopX Run Simple programs of SAP. In addition, the team ensures that certifications and attestations expected by customers are available to outline reliable processes. The main goal are superior cloud services for our customers.

EXPECTATIONS AND TASKS

• Assessment of processes, tools and organizational structures to outline best practices and find improvement areas
• Define cloud delivery processes and adopt them to specific LoB requirements
• Support Organization Change Management activities for new and updated processes
• Support trainings and coaching sessions on cloud delivery standards
• Ensure compliance demands (like ISO 27001 or SOC1/SOC2) are reflected in the processes
• Consult units in implementation of guidelines and procedures and establish governance of harmonized processes
• Manage projects and present status and results to management
• Negotiate and align complex topics across different units and with other board areas
• Drive and coordinate cloud transformation topics

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor or Master’s Degree in relevant field
• Excellent communication skills, able to structure and articulate complex topics in a structured way
• Experience in process design and process rollout activities
• Project management skills and ability to drive topics
• Able to consult colleagues and initiatives in a highly virtual environment
• Self-driven, demonstrate initiative and able to work with minimal guidance
• Good analytical skill and technical understanding 
• International experience and intercultural awareness
• ITIL certification is a plus

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.