SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

Do you want to engage in challenging work with enterprise-level customers and be supported with extensive on-going training opportunities for both technical and personal growth? Join a worldwide Customer Support team of 3000+ where customer problems are our opportunities. We lead the marketplace through vision, technology and service. We use creativity to resolve problems and continually improve. We demonstrate a superior ability to work together across multiple sites, geographies, and cultures.  Most importantly, we inspire each other, have fun and celebrate achievements. In order to harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. You will receive on the job training on SAP and our Support model.  

As a Support Associate for SAP’s Manufacturing Execution and SAP’s Manufacturing Integration and Intelligence applications, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems.  SAP's powerful software requires a high level of expertise from our support employees. Every support associate will therefore first receive general training and then undergo a specialization in Manufacturing Execution and JAVA technology areas.  

You will work in a multinational team in close cooperation with experts from all over the world. The Support Engineer will need the ability to support complex SAP Netweaver environments with SAP ME and SAP MII and provide root cause analysis on a variety of databases such as Oracle, MS SQL and DB2.   

Make a difference – Become a member of the SAP Community and Help the world Run Better.  

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

• Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies. 
• Think independently and apply effective problem solving skills.
• Work and talk with colleagues and customers from all around the world!
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third party Tools to diagnose problems directly on customer systems.
• Contribute regularly to the internal and external Knowledge Base.
• Participate in After Hours Support & Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments and multinational companies 
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• University degree or College diploma program in Computer Science, Business and Technology, or related areas.
• Excellent communication and customer service skills 
• High proficiency in English (spoken, written and customer management).
• Ability to assess, research, and troubleshoot while collecting information about customer issues.
• Having good programming skills in JAVA is desired 
• Good understanding of Relational Databases (e.g. Oracle, SQL Server, DB2).
• Working knowledge of operating systems (Unix/Linux/Windows) is preferred
• Knowledge of production processes is an advantage.
• Excellent analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.

WORK EXPERIENCE

• 0-3+ years work experience through co-ops or internship experience in corporate environment preferred
• Support or administration experience of databases such as Oracle, SQL Server is helpful.  
• Manufacturing Industry or Industrial Engineering exposure through course work or internships helpful 
• Support or administration experience with Windows, Linux, HP-UX, and AIX is helpful
• There is no visa sponsorship at this time. Candidates must have full time work authorization.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.