JOB DESCRIPTION

Job Title: Associate Technical Account Manager

Location: US Field/Remote

Function: Professional Services

Position Type: Regular, Full-time

Position Level: Experienced

Travel: Up to 20%

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential. Xactly delivers a first-of-its-kind, end-to-end Intelligent Revenue Platform that enables businesses to accelerate the digital transformation of their revenue operations (RevOps). Xactly pairs rich empirical data and purpose-built AI capabilities in one platform to advance the quality and scope of data-driven decision making through the revenue lifecycle. Xactly empowers growing enterprises to effectively manage their revenue generation. Xactly's Intelligent Revenue Platform carries organizations through the full Revenue lifecycle by focusing on planning, territory and quota, incentives, and pipeline management and forecasting from initial strategy development through execution and prioritization of all aspects of revenue optimization. Harnessing the power of AI, Xactly's scalable, cloud-based platform combines great software with the industry's most comprehensive 16-year data set to give customers the trusted insights they need to improve sales performance and grow revenue.

THE OPPORTUNITY:

As the Associate Technical Account Manager at Xactly Corporation, you will be working alongside our technical account managers and will assist with activities throughout the project implementation lifecycle, including requirements, configuration, testing, SIT, UAT, launch and post implementation support. Client interactions will typically be at the Director level and above at SMB/Enterprise companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication, and customer management skills, preferably from a compensation domain background and experience with any programming language within the confines of a business application.

THE TEAM:

Xactly's Professional Services team is a mix of consultants, compensation experts and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They're a group of driven, highly motivated, self-starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners, turned compensation consultants with the business-savvy to execute complex projects in all client verticals.

THE SKILL SET:

• Bachelor's degree or equivalent experience preferred
• 2-5 years of experience in Technology Consulting, Business Analysis, or related fields
• Experience working with at least one programming language - SQL highly preferred
• Should be able to translate medium-complexity customer requirements and build configuration options, with the ability to guide clients through decision-making processes
• Strong technology and business acumen
• Strong problem-solving skills (business & technical)
• Strong understanding of SDLC
• Strong understanding of Data Structures and database concepts
• System Integration experience and Troubleshooting skills are a must have
• Demonstrate outstanding service-orientation and strong interpersonal skills
• Past experience in a deadline-driven, fast-paced environment preferred
• Confident communication style with strong presentation skills
• Self-aware, motivated, coachable and poised, able to work seamlessly as part of a team

WITHIN ONE MONTH, YOU'LL:

• Participate in training, which will introduce you to our products and processes.
• Gain a strong understanding of Intelligent Revenue Platform space and the business challenges Xactly solves.
• Begin ramping onto projects as soon as training is completed.

WITHIN THREE MONTHS, YOU'LL:

• Be fully ramped up, working on up to 10 customer accounts alongside technical account managers.
• Consistently and successfully deliver customer implementations.
• Be fully versed in Xactly tools, keeping essential customer data organized and tracking all your interactions with customers.
• Become a subject matter expert in one aspect of Xactly's products and related activities, including supporting other Implementation Consultants as they work with that aspect.
• Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation and their early adoption stage of Xactly at their company.

WITHIN SIX MONTHS, YOU'LL:

• Manage an increased number of production customers through their planning process, lead / implement configuration updates and ensure adoption of Xactly
• Interact with customers each day to drive urgency, engagement and utilization.
• Become a subject matter expert in several aspects of Xactly's products, including developing training materials to support other Implementation Consultants
• Meet and exceed quarterly metrics and objectives.
• Provide input for overall implementation process improvements.

WITHIN TWELVE MONTHS, YOU'LL:

• Mentor new hires and teach best practices to lead the team towards future success.
• Deepen knowledge of tactics to increase customer satisfaction and improve implementation time within your projects and share across the team.
• Lead requirements gathering sessions with customers, create a design which meets their needs, and execute on it in our applications.
• Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Salary: $ 65,000- 80,000 base salary + semi-annual bonus

Final pay determinations, salary ranges and pay increases are established by the employer. The ranges are an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law. They are based upon a combination of local industry benchmarks, budget, experience, and internal comparisons. Salary ranges allow for growth opportunities as the employee develops new skills, and/or hones current skills.

BENEFITS & PERKS:

• Flexible Time Off (FTO)
• Comprehensive Insurance Coverage (including pet insurance!)
• Tuition Reimbursement
• XactlyFit Gym/Fitness Program Reimbursement
• Kitchen Stocked Daily with Tasty Snacks, Fruit, and Drinks
• Access to Corporate Discounts
• Up to (3) Days Paid Leave to Participate in Community & Volunteer Opportunities
• End of Month Surprises, Contests, BBQs, Parties & Reward Vacations
• 401(k) Retirement Savings Plan & Employer Match
• Periodic Massages
• Generous Employee Referral Program
• Relocation Assistance through Preferred Partner
• Full access to Grokker, our health engagement and employee wellbeing platform

THE XACTLY STORY

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We achieve this by following our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Xactly delivers a scalable, cloud-based enterprise platform for planning and incentivizing sales organizations, including sales quota and territory planning, and predictive analytics. Using this powerful sales performance management (SPM) portfolio, customers mitigate risk, accelerate sales performance, and increase business agility.