WHAT WE OFFER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

NOTE:  

• This is a virtual, global position
• This is an associate, entry level position

PURPOSE & OBJECTIVES

Customer Engagement & Experience (CE&X) is a dynamic new entity within SAP’s Customer Success Board Area. With SAP’s growing subscription revenue and increasing number of customers on cloud-based contracts, we need to ensure customers successfully take their solutions into use quickly, adopt it deeply, achieve their desired outcomes, and ultimately expand their footprint with SAP and renew their subscription contracts. SAP plans to increase market coverage and customer reach significantly and is committed to do this by working hand in hand with a rich partner ecosystem. With SAP’s commitment to the market to increase its margin over the coming years, we will seek new efficient and effective ways of engaging with our customers in the cloud era.

The CE&X Chief Operating Office (COO) has a mandate to enable and fuel the ongoing transformation, while providing a consistent and scalable framework and service level across all LoBs, as well as a strong interlock across Regional and Global CE&X units and the whole Customer Success Organization. 

The CE&X Employee Skills and Performance Team leads and oversees employee enablement as well as ongoing knowledge and learning to ensure the transformation initiative is a success.

JOB MISSION

In the CE&X Early Talent Academy you will have the opportunity to join a 9 - 12-month rotation that will give you a holistic view of CE&X.  You will have the opportunity to work both behind the scenes and directly with customers.  The program will enrich your knowledge of what SAP and CE&X do as well as give you the professional experience to be ready to serve our customers.

The opportunities for rotation will be across our organization but will focus on the Success Centers (post sale support including adoption), Customer Interaction Center (ongoing customer support), Virtual Support Post Sale (for smaller customers) and Customer Engagement (front line customer facing roles).  The rotation will be an agile approach and monitored thoroughly through the Early Talent Team to ensure that you are successful and on the right career path.  After you complete this program, you will have the opportunity to apply for a permanent position within CE&X.  In addition to a robust rotation, the program will offer ongoing enablement as well as individual and team assignments to test your knowledge and skillset.

EDUCATION AND EXPERIENCE

• Bachelor degree or higher from an accredited university preferred
• 0-3 Years of Professional Experience
• Experience working in a collaborative environment
• Excellent communication

LANGUAGE SKILLS

• Fluent English

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WE ARE SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

OUR INCLUSION PROMISE

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:306488 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time  | Additional Locations: Virtual - USA

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.