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Client & Operational Support Analyst (Up to $60k)

Finsight Group Inc

Client & Operational Support Analyst (Up to $60k)
New York, NY Entry-Level Paid

Compensation

$45,000 to $55,000

Benefits

  • 3-weeks of paid vacation
  • Comprehensive medical, dental, vision & life insurance
  • Fully stocked snack room

Description

COMPANY OVERVIEW

Finsight is an NYC-based technology company that offers the financial services industry a highly accessible, cost-effective and frictionless environment to research, prospect, structure, market and monitor new issue and secondary market securities. Every month, over $30 billion dollars of financing is exclusively marketed through our software across all major bulge bracket banks and hundreds of the nation’s leading corporations.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

As a Client and Operational Support Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities will include:

  • Assist in providing best-in-class phone, email and live chat service and support to our clients
  • Assist in data entry and data verification
  • Assist in client onboarding and product training
  • Assist with billing/invoice management
  • Assist with application testing
  • Prepare and maintain operational procedures to facilitate service and support
  • Solicit and communicate internally client feedback
  • Record and edit corporate audio presentations
  • Travel locally and throughout the US to record and edit corporate videos from time to time

What You Will Learn / Reinforce in This Role:

  • How to deliver exceptional internal and external support on a consistent basis
  • Strong time management practices
  • Clear and concise written and verbal communication
  • The ins-and-outs of running a software services company
  • How to use the leading audio and video editing software (Audacity and Adobe Premier)
  • Basics of capital markets (ie “Wall Street”)

Qualifications

REQUIREMENTS

Hard Skills / Experience

  • Strong proficiency with computers
  • Proficiency with online research (knowing how to find things online beyond “Googling it”)

Soft Skills / Experience

  • Reliability
  • Self-organization
  • Self-motivation
  • Attention to detail
  • Good attitude and coachability
  • Clear and concise written and verbal communication

About Us

Finsight is an NYC-based technology company that offers a highly accessible, cost effective and frictionless environment to research, prospect, structure, market and monitor financial securities.