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Content Support Associate Job



Content Support Associate Job

Washington, DC
Full Time
  • Responsibilities

    SUCCESSFACTORS is a complete, cloud-based human resource management (HR) system that covers everything from payroll to employee engagement. The SAP SuccessFactors team is seeking an entry-level CONTENT SUPPORT REPRESENTATIVE. As part of the Customer Support Representative team, you will manage, import, and troubleshoot customer’s courses in the SAP SuccessFactors Learning Management System (LMS). Duties will specifically relate to the Premium Content Management service offering within the Education team. You will be part of a team that is focused on customer success.


    • Provide deployment, testing, and support services for online courseware in the SAP SuccessFactors Learning Management System (LMS).
    • Serve as general subject matter expert for online learning standards (AICC and SCORM) and how content works with the SAP SuccessFactors LMS application.
    • Provide exceptional customer service.
    • Provide timely, detailed documentation of all customer/partner interactions and test results according to established support processes and tools.
    • Assume other duties as assigned or required.
  • Qualifications


    • Bachelor’s Degree in relevant field including business, IT or other computer-related field with 0-2 years of relevant work experience including internships.
    • Detail-oriented, customer focused, and technically-inclined problem solver.
    • Enthusiastic, self-starter, with excellent communication and interpersonal skills.
    • Ability to work as part of a team and as an individual contributor


    • Experience in supporting enterprise-level applications.
    • Experience with a major CRM application (RightNow, ZenDesk, Remedy, Pivotal, etc.).
    • Customer Support experience
    • knowledge of JavaScript, HTML, XML a plus
    • Knowledge of network architecture, and TCP/IP a plus
    • Knowledge of the AICC and SCORM learning standards a plus
    • Experience with a Learning Management System (LMS), preferably the SuccessFactors LMS.
    • English/Spanish bilingual language both speaking and writing a plus

    WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

    SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. ( or, APJ:, EMEA: Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

    EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor.

  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP, providing companies the technology they need to run at their best and help the world become a better place. That’s why SAP engineers solutions to fuel innovation, fosters equality, spreads opportunity across borders and cultures, and builds lasting relationships in a flexible work environment. Learn how we together can transform industries, grow economics, lift up societies and sustain our environment with everyone being their best self.