Position description:

Open Dealer Exchange, an affiliate of Reynolds and Reynolds, has an opportunity for a Customer Onboarding Coordinator to join their team in Farmington Hills, Michigan. In this role, you will be responsible for ensuring that the company and its clients are in compliance with our vendor partners' requirements. You will also help on-board new customers, handle consumer dispute processing, and handle customer case tracking.

Responsibilities:

• Work together with Compliance personnel to jointly execute the on-boarding of new customers

• Understand the detailed requirements of all vendor partners, ensuring we are meeting all requirements

• Work with field sales people and customers to gather required contracts, information, and documentation

• Set up new customers in system, maintain product and pricing information

• Work with team of customer support personnel to field in-bound customer service calls and handle disputes Requirements:

• Highly organized and high attention to detail

• Excellent communication and customer service skills

• Highly accountable, flexible, and effective under pressure in a fast-paced environment

• Strong ability to work well in a team environment

Highly organized and high attention to detail. Excellent communication and customer service skills. Highly accountable, flexible, and effective under pressure in a fast-paced environment. Strong ability to work well in a team environment

Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.