Our company develops, implements and supports software for laboratories. As our customer base grows, we are in need of more communication with our customers, and the ability to provide better service for them. We are looking for a mature intern who feels comfortable interacting with customers (through an online ticketing system), and connecting them with the technical team. The intern will be expected to chat with the team both in person and online, and respond to customers quickly during working hours, even if there is no technical fix to their problem yet. The intern will not be expected to bring us coffee.

After a successful internship period, this position will turn into an entry level job for the right candidate.

There will be approximately 1-2 weeks of training for this position.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Be the first responder to customers in our ticketing system online

• Ask the appropriate questions and try to understand the customer issue with politeness

• Categorize and prioritize the issue in the system

• Assign the issue to the appropriate technical team member

• Follow up with customers on outstanding issues

• Create scripts and documentation of how to interact with customers and resolved issues

• Maintain a high service oriented attitude.

• Communicate effectively and professionally, in both oral and written communications, with all levels of personnel

The ideal candidate will be intelligent, very comfortable interacting with others, and a very good communicator, especially in written format.

Much of the job will be clearly, politely, and professionally discussing problems with customers and asking them for more information so that we can troubleshoot their issues.

You will also need to interface with our technical team members in order to get more information, or appropriately prioritize and assign the issue.

We develop and support software for the field of Histocompatibility and Immunogenetics. We're passionate about providing software solutions for the complex and demanding world of organ transplantation