SAP’s vision is to help the world run better and improve people’s lives.

As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

Now it’s your turn to take the next step and help make the world Run Simple.

PURPOSE AND OBJECTIVES

In today’s rapidly changing IT world software vendors must adapt fast and continuously to customer requirements. Due to the different and complex system setups at each customer this also holds true for customer support. It is even more relevant in case you implement mission critical software like a database which is the core of the customer’s business.

To tackle this challenge there is a newly set up team (SAP HANA Top Customers) in SAP HANA development which provides fist-class support for HANA projects at SAP’s most important customers. The team is globally distributed and works mainly remotely from their locations.

For the team in San Ramon, we are searching for people who are dedicated to customer success, want to be part of a new team with possibilities to shape and influence the team’s roadmap, and are not afraid to take on new challenges every day.

EXPECTATIONS AND TASKS

As part of the SAP HANA Top Customers Team you are the point of contact for top SAP HANA accounts. You work very closely together with the customer and provide solutions for technical issues, define roadmaps, share knowledge and make sure that their HANA projects are successful.

In addition, you also share your knowledge and experience with the complete SAP HANA Development department to influence the direction of SAP HANA itself.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Your set of application documents should contain a cover letter and tabular CV, copies of the obtained degrees and references.

Required Skills:

• Strong communication and presentation skills
• Strong analytical skills
• Proven success in customer-facing roles
• Proven success in leading project teams
• Experienced in developing or supporting business applications (e.g. S/4, Datamart scenarios, etc.)
• Good knowledge of relational databases and SQL
• Bachelor / Master degree or equivalent in Computer Science or related technical discipline (or work experience in related fields)

Optional skills:

• Good knowledge in SAP HANA
• Good SQLScript skills
• Knowledge in programming languages (e.g. ABAP, C++, etc.)
• Linux experience

WORK EXPERIENCE

• 0-2 or more years of professional experience, graduates welcome.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.