SAP Enterprise Support and Preferred Care support programs provide SAP customers with expertise and collaboration tools that support and enable customers to achieve these goals. They are strategically important programs for SAP as they provide a major revenue stream, whilst reaching out to the highest proportion of our customer base.
This position is within the “SAP Global Enterprise Support & Preferred Care Delivery”. This is the global organization that provides extensive support advisory to SAP’s Enterprise Support and Preferred Care customers, with the main delivery hubs located in Ireland, China, Brazil and North America. The objective of this organization is to strengthen SAP’s trusted partnership with targeted customers and provide value realization, resulting in increased customer satisfaction, contract retention and renewals. It is the role of the Customer Success Manager to drive and build these customer relationships via the tasks outlined below.
EXPECTATIONS AND TASKS
Customer Success Associate is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption and retention & renewals. The role manages diverse, high profile and/or key accounts.
Key tasks include but are not limited to the following:
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
WORK EXPERIENCE
SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.