Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly's comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

Named among the best workplaces in the U.S. by Great Place to Work seven times, recognized as a 2020 WayUp Top 100 Internship Program, named as a Top Workplace by the Bay Area News Group eight times as well as The Denver Post the last 3 consecutive years, and honored with the Business Intelligence Group Sales and Marketing Technology award in 2020. Xactly is proud to be disrupting the Sales Performance Management market space. We're building a culture of success and are looking for motivated professionals to join us!

THE OPPORTUNITY

As a Customer Success Intern you'll be responsible for developing and fostering strong relationships with a portfolio of customer accounts. The Customer Success Manager will be a trusted advisor to our key stakeholders to allow the full potential of their investment in Xactly's solutions to be realized while looking for new opportunities to grow the customer footprint.

We see Customer Success as a key differentiator for our business. Customer Success is the intersection between Product and our customers. As Customer Success Managers we are the advocates that help shape product decisions based on customer feedback. We operate as strategic, consultative partners and take our industry know-how and best practices from each of our customers to up-level and support every Xactly user.

We are seeking an energetic, motivated, and articulate team player who is excited to impact Xactly's overall customer satisfaction. You will proactively identify and prioritize accounts to focus efforts within a defined territory based on perceived risk, potential growth, strategic value and renewal time frame. The CSM will leverage Xactly resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customer's business needs.

THE TEAM

Xactly's Customer Success team is a tight knit team driven to see success of our customers. We have a very tenured, organically grown Customer Success leadership team that is always willing to provide support and guidance. We're a tight-knit and dynamic team of customer-centric product experts.

We build relationships that are all about our customers' success. We do that by understanding the unique differences between the business, goals, and by tailoring our strategy of engagement. We act as the main point of contact to keep lines of communication open to make sure our internal teams are in the know of our customers objectives so we can serve as consultative experts.

THE SKILL SET:

• Working towards a BA/BSC or equivalent
• Interest in account management/customer success/sales experience required
• Proficient communicator (verbal, written and presentation skills)
• You're proactive, creative, entrepreneurial and results-oriented

WITHIN ONE MONTH, YOU'LL:

• Get your bearings and begin to build a strong foundation, upon which to grow
• Complete the Customer Success Onboarding and Sales Bootcamp
• Gain a strong understanding of Xactly's Suite of Products and how Customer Success aligns within the company
• Work closely with your colleagues shadowing customer conversations and activities
• Working side by side with our CS Operations lead
• Be assigned to a portfolio of accounts

WITHIN TWO MONTHS, YOU'LL:

• Be immersed in the Customer Success Team and Xactly Culture
• Support Customer Success Operations to deliver on forecast and reporting
• Engaging with assigned customer base and working cross functionally to deliver outcomes

BY THE END OF YOUR INTERNSHIP, YOU'LL:

• Have a strong understanding of how a CSM works with their customer base
• Feel confident running a customer facing meeting
• Strong grasp on CS reporting pack

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

• Food Vouchers
• New Intern Swag
• Interactive, Virtual Team Building Event
• Executive and CEO Lunch & Learns
• Company-Wide All Hands Meetings
• Wellness Events & Challenges
• Participate in Community & Volunteer Opportunities

THE XACTLY STORY

Xactly is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. We achieve this by following our vision: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our solutions allow organizations to make better strategic decisions, optimize behaviors, increase sales and employee performance, improve margins, increase operational efficiencies, mitigate risk, design better incentive compensation plans, and reduce error rates in incentive compensation calculations. Our core values of Customer Focus | Accountability | Respect | Excellence are key to our success, and each day we're committed to upholding them by delivering the best we can to our customers.

We were the first 100% cloud-based, multi-tenant provider focusing solely on the incentive compensation and employee and sales performance management market, and we achieved our leadership position through domain expertise and innovative technology. We deliver our solutions through a Software-as-a-Service (SaaS) business model.

Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Xactly delivers a scalable, cloud-based enterprise platform for planning and incentivizing sales organizations, including sales quota and territory planning, and predictive analytics. Using this powerful sales performance management (SPM) portfolio, customers mitigate risk, accelerate sales performance, and increase business agility.