As a Customer Success Specialist your goal is to ensure customers are using Qualia in the most effective and efficient way possible! This role is best suited for hardworking individuals with a strong desire to see customers succeed. We recommend applying to this job if you’re a natural with learning, writing, and training customers. We especially value employees who are passionate about tacking vague and ambiguous problems and building process to solve them. Qualia is now transacting 5% of the US real estate market and growing quickly!

RESPONSIBILITIES:

• Customer support and training
• Driving progression in customer life cycle post-sale
• Developing customer programs, processes, and best practices for customer success team.

About you:

• Excellent verbal and written skills
• Calm demeanor
• Tendency to build process to solve complex and ambiguous problems
• Analytical skills (namely with tools like Excel)

• Health, dental, vision
• Commuter benefits
• As well as catered lunch, drinks, and snacks daily

Anytime a house is bought, there are enormous costs that go into the process of closing the deal. Qualia is building an software tool that is changing the way real-estate transactions are managed. We recently raised a Series B and have offices in San Francisco and Austin. Our website: www.qualia.com