This is your chance to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, significant revenue and growth, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; you will have the opportunity to solve unique and complex challenges in healthcare on a scale matched by few companies.

Our applications and programs are focused on making prescriptions safer and more efficient, enabling hospitals, physicians, pharmacies and care providers to offer the best possible care to their patients. Your work will have a direct impact on thousands of patients across the country. If you are excited about stretching yourself in new ways, developing yourself to your fullest potential, and working with smart colleagues; we want to talk to you!

Life is short, work somewhere awesome…

Job Description:

The DrFirst Customer Support team is the first line of support to our clients and end users. Support Representatives work one-on -one with our customers, as well as collaboratively with the support team and other departments within DrFirst. This team is tasked with providing the highest level of service to our customers and end users. We are committed to executing an exceptional customer experience and have received recognition for our service and attention to customer issues. We look to our Support team to ensure that we satisfy customer expectations with impeccable service and top-notch support. This is an exciting opportunity for recent graduates or individuals who would like to begin a career in Healthcare technology.

Key Responsibilities

• Provide stellar customer service to DrFirst customers and end users
• Interpret and apply customer support processes when applicable, but think independently and creatively to solve new or unique problems
• Use discretion to escalate issues that require collaboration with resources from Development, System Engineering, Database Management, and Tier 2 Support teams
• Provide resolution to inquiries from pharmacies and providers relating to Surescripts
• Serve as a liaison between DrFirst and our customers in response to general inquires and support problems
• Assist with resolving and/or dispatching Helpstar tickets
• Data analysis and related ad hoc projects aimed at improving the DrFirst customer experience
• Triage phone calls that come into the main switchboard
• Responsible for after hour support calls on a rotational basis (6pm -- 10pm)

• Bachelor’s degree
• Customer-facing work experience in retail, food service or hospitality helpful but not required
• Excellent customer service and client relations skills
• Effective verbal and written communication skills
• Superior attention to detail
• Some PC and internet technology required

Comprehensive benefits package includes option to enroll in medical, dental and vision coverage, 401(k) with employer match, and PTO. Lots of fun perks including unlimited coffee and PB&J, fruit deliveries, summer picnics, theme and holiday lunches, professional development programs and monthly paint nights.

Founded in 2000 and headquartered in Rockville, Maryland, DrFirst is an innovative Health IT company experiencing significant growth while creating user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely. Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to reduce clinical errors and improve patient outcomes. Your work will have a direct impact on the lives of millions of patients across the country, including someone you might already know.