Job Description:

The DrFirst Technical Support team is the first line of support to our clients and end users. We are committed to providing an exceptional customer experience through communication, trouble-shooting and issue resolution. We look to our Support team to ensure that we satisfy customer expectations by offering best in class support. This is an exciting opportunity for recent graduates or individuals who would like to begin a career in Healthcare technology.

Who will love this job

• A driver who works with purpose and passion; someone who will elevate our team through new perspectives, ideas, and solutions.
• A problem solver who enjoys finding solutions and assisting others.
• A collaborator who recognizes the value of working with end users and teams across the organization to ensure that we are offering top notch customer service.
• A strategic operationalist who utilizes a data-driven approach to find solutions and improve processes. What you’ll do:
• Learning: Our team is full of learners. We are looking for people who have a growth mindset, stay up on their craft, and always keep an eye out for what’s next.
• Problem solving: The problems we are solving are unique and complex. This takes critical thinking, root cause analysis, and issue dissection with the team to come up with the best solution.
• Sharing: Communicating is an integral part of this role. We want people who want to share their experiences, best practices and knowledge to elevate the team as a whole.
• Delivering. We are committed to offering world class service. Being skilled at managing competing priorities, pivoting and adjusting quickly, and thinking about the big picture are keys to success and happy customers.

What you should have done/ What you bring:

• Bachelor’s degree
• Two years of work experience
• Excellent customer service and client relations skills
• Superior attention to detail
• Some knowledge of PC and internet technology required

Comprehensive benefits package includes medical, dental and vision insurance; 401(k) with a company match; PTO, life, short-term disability and long term disability coverage; professional development opportunities, weekly fruit delivery and caffeine on tap!

Founded in 2000 and headquartered in Rockville, Maryland, DrFirst is an innovative Health IT company experiencing significant growth while creating user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely. Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to reduce clinical errors and improve patient outcomes. Your work will have a direct impact on the lives of millions of patients across the country, including someone you might already know.