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Customer Support Specialist

Reynolds and Reynolds

Customer Support Specialist
National Entry-Level Paid


  • 40K+


We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, and life insurance

  • 401(k) with up to 6% matching Company car for business and personal use

  • Working remotely with a company cell phone, laptop, and other provided home office equipment

  • Professional development and training

  • Promotion from within

  • Paid vacation and sick days

  • Eight paid holidays

  • Referral bonuses

  • Associate discounts for cell phones, cars, computers, entertainment, and much more

*Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age


Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions? Then consider joining our team!

Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on providing on-site consulting support to approximately 50-70 automotive dealerships within an assigned region.

Paid Training! This position will begin with an intensive four to five month paid training program designed to teach you our solutions and give you the skills needed to be successful in this entry level role. If you meet our background requirements and are looking to launch your career with a great company that rewards hard work and success, this is the ideal opportunity for you!

As a Customer Support Specialist, you will be responsible for providing high level customer support at the automotive dealership location. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.

Customer Support Specialists work from a home office and will be provided a company car, iPhone, iPad, laptop and printer-scanner-copier equipment.

This role will begin with an intensive 4-5 month paid training program located at our office in Houston, TX. Trainees will be provided a furnished corporate apartment during the training period, as well as periodic trips home. Training for this role will consist of:

  • Classroom instruction and online courses consisting of in-depth product training on our Dealership Retail Management System and overall dealership operations

  • Mentor partnering to train in the field where you can apply your classroom knowledge in a real-world setting


  • Bachelor’s Degree

  • Must be a self-starter with good time management skills

  • Strong written and verbal communication skills

  • Excellent customer service and organizational skills

  • Ability to build strong customer relationships

  • Ability to travel between 15-30% of the time overnight depending on assigned territory

About Us

Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates. We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth.

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