As a Customer Support Specialist, you will be an integral part of the ElimiWait team that installs our software at new customer locations, answers customers’ questions about our products and helps ensure that our software is bug-free. To do so, your responsibilities will be spread across three primary areas:

Professional Services/Software Installation responsibilities include:

• Being the point-person for new installations at our customer locations in the tri-state area
• Preparing equipment (Android and Windows touchscreen displays) and pre-configuring software in the ElimiWait office
• Communicating with our customers and hardware installation partners to schedule installations
• Visiting parking garages to perform final software configuration and setup
• Training garage managers and attendants on the use of ElimiWait’s software

Customer Support responsibilities include:

• Monitoring our platform and customer installations using our support tools
• Answering support phone calls and providing Level 1 and 2 support
• Working with Level 3 support on any unresolved issues, while keeping the customer informed
• Going onsite to troubleshoot issues that couldn’t be resolved remotely, address hardware issues and provide follow-up training

QA/Testing responsibilities include:

• Carrying out test scripts on all new software releases
• Logging issues in our issue tracking system
• Working with the Engineering team to demonstrate/reproduce issues and discuss potential solutions

The ideal candidate:

• Has excellent communication skills (both written and oral) and speaks fluent English and Spanish
• Has prior experience working with software, computers and/or networking (above and beyond Microsoft Office and the Internet), either in a personal or professional setting
• Has an interest in working in or learning more about the software industry, specifically in a support, installation, training or testing role
• Lives in or around Manhattan (within a 30-minute commute)
• Is professional, reliable and willing to do whatever it takes to get the job done
• Is looking for an opportunity to develop your professional skills and grow in a fast-paced environment

Benefits include:

• Medical coverage
• Paid time off
• 401K

ElimiWait is an NYC-based software company that will “Eliminate the Wait” when you pick up your car at your parking facility by allowing you to request your car by text, web, kiosk and third party API.