Fall 2019 - Technical Support Engineer Intern - Customer Success
ConsenSys is a venture production studio and the leading technology firm in blockchain globally. We deliver products, solutions, and platforms built using blockchain technology to transform how business is done in a complex network of buyers, suppliers, and consumers.
Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security and infrastructure, and more. To accomplish this we’ve built out a flat organizational structure which we call the ConsenSys Mesh; a network of individuals & teams working autonomously and towards the same goal. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient is a requirement, we would love for you to join us
About Customer Success at ConsenSys:
The Customer Success team provides dedicated, tailor-made support solutions to emerging ConsenSys ventures. Being a newly formed function within ConsenSys, the Technical Support Engineer will have ample latitude in shaping and executing a shared customer success vision.
Perks of being part of a unique organization like ConsenSys:
About the role:
We are seeking a Technical Support Engineer intern who is capable of identifying technical needs and gaps. The candidate will work closely with Customer Success Leaders, Engineering team for the products he/she will be engaged to ensure the team meets all the internal and external commitments and it has the knowledge and capabilities to deliver best in class support to our customers.
Responsibilities will include:
Requirements:
Nice to have:
ConsenSys is a global formation of technologists and entrepreneurs working to build decentralized software on the Ethereum Blockchain. Our vision is that blockchain technology will allow us to progress to the next generation of the Web, that we call the “Web 3.0”. We are a global 'mesh' working across 30+ countries who operate on self-organising principles, moving away from the top-down command and control system, encouraging teams to create their own governance models based on principles of transparency, feedback and autonomy. At ConsenSys, you'll have the opportunity to learn, contribute, build, and play alongside a supportive and likeminded community.