Field Service Dispatcher
Position description:
As a Field Service Dispatcher, you would be responsible for dispatching Reynolds and Reynolds Field Service Technicians to customer sites when system problems occur. You will handle a high volume of calls from customers, technicians, and other Reynolds and Reynolds personnel who are reporting hardware problems with customer-owned equipment. In addition to that, you will also take parts and supply orders for all of our affiliate companies. This full time position will also have ongoing departmental projects that could include duties such as scanning and filing important customer paperwork and auditing of parts and equipment orders.
All Dispatchers have paid, on-call responsibilities after normal business hours. On-call duty is approximately one week per month.
Requirements:
Ability to work Monday-Friday, 7:00am-4:00pm or 9:00am-6:00pm
High School diploma
Excellent verbal communication skills
Friendly, positive and at least somewhat outgoing. Able to interact well with others in person and over the phone.
Detail oriented and ability to multi-task
Bilingual is a plus
Experience with Microsoft Word and Excel
Ability to be on an on-call rotation
Ability to work Monday-Friday 9:00am-6:00pm. High School diploma. Excellent verbal communication skills. Friendly, positive and at least somewhat outgoing. Able to interact well with others in person and over the phone.. Detail oriented and ability to multi-task. Bilingual is a plus. Experience with Microsoft Word and Excel. Ability to be on an on-call rotation
Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.