The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

The Qualtrics Finance Team is looking for that special someone to accompany the number-crunching group. Do you want to have a huge impact on the company’s financial practice? Renewals is at the heart of any SaaS company, especially at Qualtrics where we have aggressive financial growth happening right now. We need the right person to join our unstoppable force and keep the Renewals engine running smoothly.

We are looking for a full-time Renewals Specialist who knows how to work across internal teams, solve complex problems, and make the renewals process a fantastic experience for our clients. If you have a Bachelor’s degree or are graduating this coming Spring/Summer, Qualtrics could be the place you’ve been dreaming of.

Expectations for Success

You’ll know you’re doing an excellent job when all your clients look forward to your calls. You’ll be analytical, organized, and be able to communicate effectively both written and verbally. You can talk numbers and have possible experience in accounts receivable or customer service.

A Day in the Life

• You help retain and expand client subscriptions, the lifeblood of the SaaS business model.

• You will quarterback the renewal experience, from reaching out to confirm a renewal, through negotiation and invoicing.

• Make following up on renewals a bonding and pleasing experience between you and our clients.

• Respond professionally to client requests on time.

• Work collaboratively with our sales and customer success representatives who close deals and negotiate renewals all day, every single day.

What differentiates us from other companies:

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours

• Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)

• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.

• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)

• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office

• We believe in sharing Qualtrics success which is part of the compensation for all employees

To learn more about what we value read about it directly from our employees Qualtrics Life stories

Qualtrics has moved to a hybrid work environment. The majority of our employees will be assigned to a physical office location and be expected to work at least one day a week in the office. Check out this (https://www.qualtrics.com/qualtrics-life/qualtrics-workplace-experience/) by our CEO, Zig Serafin to learn more about our philsophy around hybrid work. 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics is the Experience Management company. The XM OS has been built to allow organizations and individuals around the world to measure and predictively influence the experiences that matter most to their end users. In some cases, they’re focused on customers and improving the variety of experiences they have. In others, it’s about their employees and how they purposefully create a meaningful and rewarding employee experience. For some it’s about their brands or their products. Qualtrics helps them to design and improve purposeful experiences to improve the world around them.