SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economies, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

The mission of Global Post Sales Operations (GPSO) as part of the board area Global Business Operations (GBO) is to ensure a seamless post-sales experience for all customers across all Lines of Business, spanning all the way from entitlement to renewal and based on the proven Franchise for Success methodology. Key objectives are the simplification and harmonization of post-sales processes and systems in close alignment with SAP’s development, sales, and support teams. In addition, GPSO comprises On-Premise Renewal, the SAP Cloud Trust Center as well as the entire Business Operations units across all Digital Business Services (DBS) regions, supporting all operations-related activities and acting as trusted advisors to the business.

The Cloud Operations Trust Center team drives programs and tools for cloud availability communication and transparency on how SAP runs in the cloud.

EXPECTATIONS AND TASKS

Tasks will include:

• Support development and implementation of outage communication strategy, corresponding templates and support of documents
• Support communication to ensure professional customer outage care during cloud downtime situation
• Create communication content for internal executives, employee communities and SAP customers
• Support translating crisis situations into communication actions
• Cross-organizational communication with stakeholders 
• Ensure emergency notifications are managed timely and effectively 
• Content and customer feedback evaluation 
• Support customer relationship management
• Independent takeover of tasks

• Student at a university or a university of applied sciences
• Preferred fields of study: business management, communication, business computer science, or a related field
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and willingness to learn new applications
• Excellent verbal and written communication skills in English and German
• Willing to work in an international setup
• Reporting and analytical capabilities, flexibility and focus on results
• Proactive and self-dependent working style, goal-orientation and affinity to structure
• Soft Skills: Open-minded personality and a solution based approach to problem solving, enthusiasm, team-orientation, creativity and flexibility
• Digital Native

WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.