The CVO Services Strategy & Innovation Team is seeking an intern to assist with Communications & Operations to support the Strategy & Innovation Team and the CVO Services organization in the following areas:

• Organization-wide communications and strategies – implementing Collaborative Work Management concepts and promoting our “omni-channel” platform strategy.
• Solution Excellence and Delivery Excellence process design, management, monitoring, and reporting.
• Strategy & Innovation Event planning, scheduling, and execution.
• Management of knowledge content and repositories, including development and execution of event surveys and certification exams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Management, monitoring, and moderation of CVO Services Portal on MS Teams, SAP Jam sites, Smartsheet portals, Sharepoint sites, and Knowledge@Ariba portals and documents.
• Management and facilitation of events hosted on On24 – including hosting Q&A sessions, administrative set-up, coordination and coaching for event recordings, quality checks, etc.
• Management and facilitation of events hosted on-site – including coordination of meals, logistics, conference rooms, etc.
• Facilitation of Weekly Trivia Channel contest
• Creation and execution of organization-wide email communications
• Participate in design thinking to develop process flows and user stories
• Documentation of processes and operating scenarios to ensure alignment and understanding among stakeholders
• Execution of various reports to identify areas of improvement, process gaps, and/or compliance issues.
• Implementation of content repository to maintain library of content documents and user stories that allow for easy and intuitive access for end users.
• Create and administer event surveys through On24 or Smartsheet and report on feedback and opportunities for improvement
• Work with subject matter experts and Learning & Development to develop certification exams on Success Map Learning for assignment and reporting purposes.

MINIMUM QUALIFICATIONS

• Working toward Bachelor’s Degree or equivalent
• Advanced verbal and written communication in English Language, additional language skills/fluency a plus, but not required
• Excellent attention to detail and quality while working in a fast-paced environment
• Strong organizational and project management skills with the ability to manage multiple projects/tasks simultaneously
• Excellent interpersonal and team skills
• Intermediate to Advanced knowledge of Microsoft software (intermediate level required for Excel, PowerPoint, Outlook, MS Teams, and Sharepoint specifically)
• Experience with Smartsheet is a plus
• Experience with webinar delivery platforms is a plus (i.e. On24, Adobe Connect)
• Collaborative and creative approach to executing tasks efficiently but at a high level of quality
• Advanced design skills/UX knowledge or experience is preferred

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Successful candidates might be required to undergo a background verification with an external vendor.

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