Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Intern - Critical Customer Engagement

Learn more about SAP
SAP

SAP

Intern - Critical Customer Engagement

Pittsburgh, PA
Internship
Paid
  • Responsibilities

    As a key part of SAP Ariba, Critical Customer Engagement (CCE) is an organization whose mission is to convert important customer situations from critical exception to normal business operations. The CCE team engages with the most valuable and visible SAP Ariba customers, often in critical and time-sensitive situations. This is a role that focuses on urgency, action, and communication.

    EXPECTATIONS AND TASKS

    This role is within the Customer Escalations team, which manages escalation requests from our key customers in SAP Ariba. This role is intended to interact with all the Global Customer Escalation Managers and the Program Team to assist with reporting on metrics, establishing processes, developing templates and creating brand marketing materials. Key tasks include but are not limited to the following:

    • Reporting – Executive visibility for the escalated customer portfolio
    • Brand marketing – Creating marketing content through PowerPoint, videos, and internal social media outlets; maintaining communication materials
    • Developing process that lead to consistent delivery of customer escalation management practices across the teams
    • Learning to work in high-stress/demand environments and manage expectations
    • Leveraging SAP Ariba tools, services, methodologies and best practices to support successful escalation management
    • Initiating and overseeing internal processes for customers facing critical situations
    • Analyzing data for correlations on root causes of escalations and team KPIs

    EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

    • Customer-centricity and focus on quality
    • Ability to communicate and present effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
    • Intercultural sensitivity: SAP ARIBA CCE is a global team and interaction with customers worldwide is required
    • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
    • Project Management, Data Analytics and/or Marketing experience are advantages
  • Qualifications

    REQUIREMENTS

    • Bachelor's or Master’s students

    QUALIFICATIONS

    • Full-time
    • Committed to the success of team goals
    • Creative and willing to independently drive forward initiatives
    • Willing to participate in our culture and add to our diversity
    • An independent view point and willingness to share it
     
    

    WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

    SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

    EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.