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Enhanced Managed Services Operations Intern

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SAP

SAP

Enhanced Managed Services Operations Intern

San Ramon, CA
Part Time
Paid
  • Responsibilities

    PURPOSE & OBJECTIVE OF POSITION

    The purpose of this internship is to provide young/early talent with the opportunity to learn various operational processes within SAP specifically on the Enhanced Managed Services (EMS).  EMS is a service within HANA Enterprise Cloud (HEC) that allows customers to request a larger scope of managed services.   The objective is to support the North and Latin America’s increasing demand on EMS by providing administrative and task-oriented assistance for the EMS service owner in the region. Through the internship program, you will get the ideal preparation you need for a successful start and integration into our team.

     

    EXPECTATIONS & TASKS

    The expectation is that the intern would work approximately 20-40 hours/week in our San Ramon, CA office with the rest of the SAP AMS Service Delivery Managers. 

     

    The intern will assist with various SAP EMS operational back office tasks such as but not limited to:

    • Plan and execute transition of customers into the EMS service
    • Participate in the handover meetings
    • Ensure proper use of EMS transition methodology, tools and procedures
    • Assist in the validation of the EMS contracts
    • Gather information from multiple systems and sources to accurately fill up the Customer Form
    • Recommend process improvements and standardization/simplification of the EMS processes and execution activities.
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  • Qualifications

    SKILLS / COMPETENCIES

    • Ability to multi-task and stay extremely organized
    • Attention to detail
    • Team player and motivated towards process enhancements
    • Outstanding communication skills, professional, and friendly attitude
    • Ability to speak Spanish is a plus

     

    EDUCATIONAL REQUIREMENTS

    • The intern/working student should be working towards a Bachelor's degree in Business Administration or Information Technology. 

    • The expectation is that the intern will work at SAP while they are going to school for a minimum of 6 months with the option to extend.

  • Industry
    Computer Software
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  • About Us

    SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.