COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

CONTRACT DURATION: 6 MONTHS

CONTRACT HOURS: 40 HOURS/WEEK

ANTICIPATED START DATE: MARCH 2020

OFFICE LOCATION: NEWTOWN SQUARE, PA

OVERVIEW

The SAP Global Cloud Services Organization's (GCS) mission to support SAP strategy by delivering world-class services for cloud infrastructure, lifecycle management, and cloud operations to SAP Lines of Business and external customers. Our vision is to be the trusted advisor for our customers. The experience economy is expanding our focus as an organization beyond operational and financial metrics to include the beliefs, emotions, and expectations of our customers, employees, suppliers, partners, and SAP Lines of Business. The GCS Cloud Experience Management team is exploring the ability to interpret and analyze large amounts of experience data in relationship to the rich sets of operational data of our business so that can draw meaningful conclusions that further shape the GCS customer, product, employee and even brand experience.  Reporting directly to the Senior Director of GCS Strategy and Organization Development of Global Cloud Services, this internship will play a meaningful contribution to advancing experience management capabilities within GCS.

EXPECTATIONS AND TASKS

You will support as an intern the GCS Cloud Experience Team’s mission to improve customer and employee experience:

• Learn and understand SAP’s experience management capabilities 
• Make recommendations how SAP’s experience management capabilities can help improve GCS customer and employee experience
• Create a dashboard for employee engagement to support decision-making
• Map all relevant experience management stakeholders within SAP that are critical to engage for GCS
• Work with the Engagement Executives to advance ideas of applying experience management capabilities to improve the customer experience of one pilot Line of Business

SKILL AND REQUIREMENTS

• Registered graduate student in computer science, business informatics or related field
• Structured work behavior and analytical thinking
• Strong organizational skills
• The ability to work independently and produce high quality deliverables
• Good to have knowledge about: SAP’s core products
• Technical skills: data visualization, MS Excel, PowerPoint, Word 
• Basic knowledge of REST API, http service calls or SAP CPI middleware
• Experience in management consulting and/or process management
• Ability to be flexible and work with ambiguity

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.