Support the Global Customer Operations (GCO) Franchise team – Demand Management CoE in providing the right support to the team to drive successful adoption of Franchise practices with the field. Work with Global and Regional Franchise team members to support and or drive relevant activities and provide key support to help ensure Franchise adoption and consumption.    

EXPECTATIONS & TASKS

Main responsibilities include:

• Support Demand Management CoE in the level 3/level 4 PHM ticket requests, qualification, resolution
• Provide ongoing status of ticket resolution and root causes relative to key tools within Demand Management
• Interact with Intelligent Data and Analytics and Field for prompt qualification and issue resolution
• Help streamline, simplify and update Demand Management assets and align with rest of the Franchise
• Assist in the production of communications
• Support design and creation of JAM sites (web pages)
• Support the creation and or update of e-learnings and virtual learning assets
• Support the GCO Franchise Project Management team in creating Franchise related assets

SKILLS / COMPETENCIES

• Creative and innovative thinking
• Strong communication skills, both written and oral
• Persistent, diligent, self-starter, with attention to detail
• JAM (web page) experience a plus
• Project management experience a plus

EDUCATIONAL REQUIREMENTS

Working towards a Bachelor’s Degree

QUALIFICATIONS

Requires candidates to currently be enrolled in an undergraduate degree program

WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.