PURPOSE & OBJECTIVE OF POSITION

This internship will focus on support of SAP customers and the Mission Control Center (MCC) Leads through engagement reviews, reporting, data analysis, and communications. The candidate will engage with specialists and embedded support teams on technical analysis of customer systems; he/she will engage with MCC leads on customer cases to develop a new understanding of high-level engagements, technical analysis, and a mastery of workplace etiquette and SAP methodology. Candidates will also gain knowledge of SAP products and customers.

EXPECTATIONS & TASKS

• Participate with customer reviews, scheduling and generating meeting minutes. Assist and/or host review sessions with SAP Global Services and Support, consulting and account teams
• Technical analysis on customer data systems
• Assist MCC Leads with reporting and analysis
• Maintain CRM cases and monitor engagement action plans for continuous engagement and customer/team involvement
• Assigned to a Deployment Room to support main initiatives around Cloud and HANA
• Prepare and deliver a final presentation on one aspect of SAP Global Services and Support

SKILLS / COMPETENCIES

• Microsoft Office
• Strong written and verbal communication
• Knowledge in or ability to learn CSS, CRM
• Willing to learn and self-driven individual
• Work well with deadlines and have ability
• Proven ability to maintain confidentiality

EDUCATIONAL REQUIREMENTS

• Currently enrolled in an undergraduate, Masters, MBA or PhD degree program which is applicable to the position

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.