PURPOSE AND OBJECTIVES

SAP is the 24th Most Valuable Global Brand for 2015 (http://wppwrap.com/brandzglobal2015/#p=30). It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 293,000 customers in 190 countries, including 87% of the Forbes Global 2000 and 98% of the 100 most valued brands. 74% of the world’s transaction revenue touches an SAP system (http://www.sap.com/corporate-en/factsheet)! 

The SAP community of employees, partners and customers is vast - the SAP Community Network (http://scn.sap.com) has over 2.5 million members and the Americas' SAP Users' Group (http://www.asug.com) has over 3,700 member companies in more than 17 industries. 

The worldwide Product Support team of ~2200 is committed to the success of our customers through outstanding technical support.  We are not merely a Call Centre!  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better (https://www.youtube.com/watch?v=qt-kBjcI8y4)!

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyze complex, real world, unique problems; often working in production environments.
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Be part of a small, tight-knit team of professionals
• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
• Get involved with SAP’s active Intern Community and experience what it is like to be early talent at one of the biggest software companies in the World.
• Get the small startup feel with big enterprise backing.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION

• Currently enrolled in a University degree or College diploma program in Computer Science, Business and Technology, or related areas.

SKILLS AND COMPETENCIES

REQUIRED:

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• At least one of the following subject matter:
• Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
• Operating systems (Windows Server, Linux, AIX, etc.)
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)

PREFERRED:

• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes

WORK EXPERIENCE

• Experience working with customers is a plus
• Previous internship experience would be an asset
• Please specify your availability in your cover letter (8 Months or 12 months)
• Please upload unofficial transcripts
• Football, ping pong and/or pool skills not required but appreciated

AVAILABILITY

• Able to start on April 2018 at San Ramon office for a 6 months internship - with the possibility of getting extended to a year.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.