COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

SAP is the 24th Most Valuable Global Brand for 2015. It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 293,000 customers in 190 countries, including 87% of the Forbes Global 2000 and 98% of the 100 most valued brands. 74% of the world’s transaction revenue touches an SAP system!

The SAP community of employees, partners and customers is vast - the SAP Community Network has over 2.5 million members and the Americas' SAP Users' Group has over 3,700 member companies in more than 17 industries. 

The worldwide Product Support team of ~2200 is committed to the success of our customers through outstanding technical support.  We are not merely a Call Centre!  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better!

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Meet, work and talk with colleagues and customers from all around the world!
• Network with SAP colleagues through the early talent Intern Community in order to explore further internal SAP opportunities
• Get the small startup feel with big enterprise backing.
• Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyze complex, real world, unique problems; often working in production environments.
• Master SAP software that is being used by industries, governments and multinational companies around the globe.
• Be part of a small, tight-knit team of professionals
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.

START DATE: MARCH 2019

DURATION: 6 MONTHS

OFFICE LOCATION: DOWNERS GROVE, IL

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

EDUCATION

• Currently enrolled in a University degree or College diploma program in Computer Science, Business and Technology, or related areas.

SKILLS AND COMPETENCIES

Required:

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue

At least one of the following subject matter:

• Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)
• Operating systems (Windows Server, Linux, AIX, etc.)
• Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
• SAP Products & Solutions (Mobility, SAP NetWeaver, SAP Business Suite)

Preferred:

• Experience in troubleshooting distributed systems, including installation, migration and networking
• Knowledge of business and financial processes

WORK EXPERIENCE

• Experience working with customers is a plus
• Previous internship experience would be an asset
• Please specify your availability in your cover letter (6 or 12 months)
• Please upload unofficial transcripts
• Foosball, ping pong and/or pool skills not required but appreciated

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.