COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SALES OPERATIONS BUSINESS SERVICES

Delivers tactical execution of standardized, scalable, sometimes automated operations services and support for sales and other revenue generating areas as appropriate. Works in centralized locations, virtually, through workflows and ticketing processes. Core tasks include:

• Managing requests through workflows based on priority, complexity, and expertise.
• Transferring (more complex) requests to the respective expert or stakeholder
• Maintaining data and status in related workflow/ticketing systems and towards the requestor
• Answering or delivering service with focus on quality and customer care

KEY RESPONSIBILITIES & TASKS

GCO Operations focuses on the successful creation, deployment, and execution of sales supporting processes, tools, and services, across all GCO areas (incl. License, Cloud, Services, and Education Sales) and in close alignment with related lines of business (incl. HR and Finance). 

Sales Operations Business Services focus on delivering tactical execution services. Delivery should occur in standard, scalable, and often automated ways. Services may have a specific priority focus or expertise, which is however delivered in a consistent and repetitive manner across SAP worldwide. 

As a specialist, you execute transactional activities including process performance management, reporting, workflows, system maintenance and solving escalations. You further support knowledge management activities and produce related documentation. You will build your process and business knowledge to adhere to company standard. You are expected to deliver with quality and respond professionally to external and internal customer requests and build strong relationships with, team members and colleagues in other functions at SAP. 

General role tasks and requirements:

• Manage Requests/Workflows:  Prioritize and executE requests based on workflows, a clear understanding of the tasks, and awareness of the end-customer and impact.
• Enable scale: Apply standards, execute processes and related tasks, and leverage and share best practices. This includes providing suggestions to optimize repetitive tasks or enable end-customer autonomy where relevant. Support knowledge management activities (acquire, document and share knowledge) to increase speed and effectiveness.
• Stakeholder Communication & Support: Respond to internal (or external) stakeholders, manage expectations, and ensure follow-up for efficient closure of requests. . Communicate efficiently in a virtual - often workflow or email-oriented - set-up towards successful outcomes. Share successes and build on learnings.
• Execute with speed & quality (as per related agreed service level agreement - SLA): Deliver even repetitive tasks with attention and focus, refine actions, or work to automate them. Execution may relate to content creation, preparation of specific materials, data analysis, reports etc.
• Enable execution excellence: Share ideas to simplify tasks, tools, or workflow management to enhance collaboration and optimize execution of daily tasks and relevant requests. 
• Support system use/automation:   Enable end-users to leverage systems or applications, execute on their behalf where relevant, support migrations, help on escalations, manage authorizations� Collect reoccurring issues, report on frequent errors, and recommend solutions as needed.  
• Ensure data stewardship including data creation, data enhancements, or maintenance. Maintain tools or systems for tracking, processing, or reporting. 
• Serve as vacation/illness back-up and enable a smooth transition and handover to maintain a good customer experience.

EXPERIENCE & EDUCATIONAL REQUIREMENTS 

Experience & Language Requirements

• 3+ years of professional working experience. Shared services, administrative, or operations experience is of advantage; English: Level 3: Fluent (Able to fluently understand and communicate verbally and in writing)

Education

• Bachelor Degree (or equivalent)

START DATE: JULY 2020

DURATION: 6 MONTHS

OFFICE LOCATION: NEWTOWN SQUARE, PA

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor. ADDITIONAL LOCATIONS:

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.