KEY AREAS OF RESPONSIBILITY AND TASKS
THE ORGANIZATION: GCO Operations focuses on the successful creation, deployment, and execution of sales supporting processes, tools, and services, across all Global Customer Organization (GCO) business areas (incl. License, Renewal, Services, and Education Sales) and in close alignment with related lines of business (incl. HR, Data Management, Enterprise Analytics and Finance).
THE FUNCTION: Operations Business Services teams focus on delivering tactical execution services. Delivery should occur in standard, scalable, and automated ways with the ambition to raise sales productivity.
THE TEAM: The focus for this Associate role relates directly to the mission of the Sales Technology & Support team, which develops high-quality sales tools and applications to accelerate sales performance and increase transparency. Today, the team is harmonizing the 30+ sales applications and dashboards, while driving the adoption of standards. The Support pillar of this team is, therefore, a critical factor of success towards greater productivity and future technology simplification.
The support teams consist of two functions: Level 1 as a core entry point for basic inquiries and triage, and Level 2 for complex technical and business queries that require hands-on support.
THE ROLE: As an L1 Technology Support Associate, you learn how to execute transactional activities related to field inquiries around our internal sales technology. Furthermore, you will leverage and contribute to the maintenance of relevant documentation (end-user or support facing). You will build your process, technology, and business knowledge to embrace and promote the topics you support. You are expected to deliver with quality and respond professionally to all type of customer requests, balancing the right amount of time to resolve their question in the best way. In this supporting function, you work out of an automated ticketing system but will be required to understand your network and build relevant relationships with team members and colleagues across supporting functions in SAP.
General tasks include:
SUCCESS for this role is defined by
BENEFICIAL COMPETENCIES & SKILLS
LANGUAGE REQUIREMENTS
EDUCATION AND JOB EXPERIENCE
WHY JOIN BE A TECHNOLOGY SUPPORT ASSOCIATE?
This role is ideal for candidates interested in exploring some technical skills while at the same time experiencing the business pressures of a fast-pace, high-demanding sales organization. The combination of technical and business know-how can be a benefit in various different future career paths – within or outside SAP. Candidates will also grow their customer engagement, virtual team collaboration, and communication skills.
This role can also be a good fit for candidates who work well on transactional tasks, enjoy multi-tasking and customer/end-user engagement and feel comfortable in a supporting role and service.
WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.