COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

CONTRACT DURATION: 6 MONTHS

CONTRACT HOURS: FULL-TIME, 40 HOURS PER WEEK

ANTICIPATED START DATE: FEBRUARY 2021

OFFICE LOCATION: NEWTOWN SQUARE, PA

PURPOSE & OBJECTIVE OF POSITION

The workload in the Service Delivery Excellence Team (SDE) continues to grow and requires additional support in order to achieve the highest level of efficiency. The main objective of this role is to support MaxAttention service deliveries in North America through service order management. This includes evaluating and implementing suitable change requests and scoping service orders to ensure procedure compliance. The team collaborates with delivery organizations across the globe to facilitate resource staffing and delivery of scheduled services.

SDE Interns work alongside core team members and other rotational colleagues. They interface with workflows and multiple organizations across SAP, focusing on the Center of Expertise (CoE) and Premium Engagements (PE) teams. Interns are responsible for enforcing business rules and procedures, managing communication via the team inbox, implementing change requests into CRM service orders, coordinating international staffing of resources, reporting, documentation, data cleansing and more.

EXPECTATIONS & TASKS

• Enhance documentation (e.g. SDE JAM Page)
• Maintain and update existing CRM service orders
• Track and manage critical scheduling and staffing conversations
• Evaluate incoming change requests, implement the necessary changes and determine next steps
• Coordinate staffing procedures across global teams / organizations
• Oversee the Team Inbox and distribute tasks among team members
• Schedule meetings and take minutes/actions
• Use Dashboards and SAP CRM to generate weekly backlog reporting
• Analyze data in CRM (e.g. search for isolated service orders)
• Contact Technical Quality Manager (TQM) for status updates (e.g. confirmation of GoLive)
• Review and validate service order configuration
• Participate in team meetings, review the ongoing patterns and trends of work and propose potential mechanisms for improvement

SKILLS / COMPETENCIES

• Strong teamwork and collaboration skills
• Effective written and verbal communication skills
• High organizational skills
• Out-of-the-box and innovative thinker
• Analyze and improve data quality and technical accuracy
• Able to recognize key elements of data for transparent reporting and simple information design
• Experienced in Microsoft Excel, Word, PowerPoint, SharePoint, MS Teams, Outlook
• High level of personal responsibility and due diligence (i.e. following up on tasks)

  Will learn during internship:

• CRM@SAP
• Microsoft Teams
• SAP Premium Engagement Service Offerings (MaxAttention, Active Attention, Value Assurance)

• Completion of Bachelor's Degree in 2021 or 2022

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now_._

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

ADDITIONAL LOCATIONS:

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.