PURPOSE AND OBJECTIVE OF POSITION

In order to harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

As an Intern in SUCCESS FACTORS Cloud Product Support team, you will assist customers to troubleshoot issues found when interacting with their SAP SuccessFactors solutions by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems.  SAP's powerful software requires a high level of expertise from our support employees. Every support associate will therefore first receive general training and then undergo other specialization in a topic area.

You will work in a multinational team with experts from all over the world. The primary responsibility is to assist our customers in resolving issues related to our SAP SuccessFactors product line.

Make a difference – Become a member of the SAP Community and Help the world Run Better.

EXPECTATION AND TASKS

• The ideal candidate needs to enjoy hands-on development and support and be willing to learn a lot. S/he should have a strong technical/programming background:

Among other responsibilities, you should expect to do many of the following:

• Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyzing complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP SuccessFactors software that is being used by industries, governments and multinational companies around the globe.
• Be part of a tight-knit team of professionals
• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
• Get involved with SAP’s active Intern Community and experience what it is like to be early talent at one of the biggest software companies in the World.
• Innovate and create new tools that will help SAP run simple.
• Join the global SAP Family and become an ambassador for the Support Organization.

SKILLS / COMPETENCIES

Preferred:

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• An understanding of object-oriented methodologies and programming in Java.
• Hands-on experience with XML, ability to understand and make changes to XML files
• Experience with using developer tools in browsers (IE, Chrome, Firefox) to troubleshoot issues in SuccessFactors.
• Experience with reading/understanding SQL statements

EDUCATIONAL REQUIREMENTS

• Currently enrolled in a University degree or College diploma program in Computer Science, Business and Technology, or related areas.

QUALIFICATIONS

• Experience working with customers is a plus
• Previous IT or Application related internship experience would be an asset
• Please specify your availability in your cover letter (6, 8 months or 12 months)

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.