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Intern, Support Portal Job

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SAP

SAP

Intern, Support Portal Job

La Crosse, WI
Internship
Paid
  • Responsibilities

    SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

    SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

    PURPOSE AND OBJECTIVES

    At SAP, Digital Business Services, we make sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Digital Business Services helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions. As a Support Engineer, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the troubleshooting customer issues such as software download, license key requests, and user account issues.  In addition, you will be performing queue management responsibilities as well as monitoring Expert Chat. You will collaborate closely with partners, as well as with various other SAP departments, like Contracts and Licensing. You will be backed up by about 25,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

    Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

    Key Responsibilities:

    1. Incident solving and proactive support.
    2. Additional Tasks.
    3. Processes.

    EXPECTATIONS AND TASKS

    Key Tasks:

    1. Incident solving and proactive support
    • Perform analysis and provide solutions.
    • Report errors to development organizations (IMS) and cooperate with them to provide corrections.
    1. Additional Tasks
    • Attend e-Learning Lessons, Remote Training Sessions, Classroom Training and Coaching.
    • Share and document knowledge through creation of Wiki entries and Knowledge Base Articles.

    3. Processes

    • Get certified in Classroom Training or e-Learning Lessons regarding Product Support processes.

    With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and Wiki content.

  • Qualifications

    EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

    • Bachelor or Master Degree in a Technology or Scientific area.
    • Fluent in English (oral and writing), German is a plus.
    • Customer oriented person.
    • Analytic thinking.

    WORK EXPERIENCE

    • No work experience required.

    START DATE: APRIL 2019

    DURATION: 6 MONTHS

    OFFICE LOCATION: LA CROSSE, WI

    WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

    SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

    EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.