Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

User Assistance Intern

Learn more about SAP
SAP

SAP

User Assistance Intern

Palo Alto, CA
Internship
Paid
  • Responsibilities

    PURPOSE & OBJECTIVE OF POSITION

    Greatly improve the search experience for our customers by converting legacy Ariba product documentation to DITA topics. This content is currently published as PDF files only. After it’s converted to topics, it will be published as HTML.

    EXPECTATIONS & TASKS

    • Analyze structure of the content in the Ixiasoft authoring system.
    • Organize the content and break it down into small, standalone, consumable chunks.
    • Modify existing content and write new content accordingly.
  • Related Article
  • Qualifications

    SKILLS / COMPETENCIES

    • Strong written and verbal communication skills.
    • Ability to organize information for an external audience.
    • Experience with DITA authoring is helpful but not required.
    • Ability to write and edit content. Must provide writing samples.

    EDUCATIONAL REQUIREMENTS

    • Pursuit of an undergraduate degree in Technical Communication or Journalism preferred. A certificate in technical writing is acceptable.
  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP is one of the biggest business software companies in the world. We collaborate every day to help make the world run better and improve people's lives. Every day, we help companies and organizations of all sizes and industries to run their businesses profitably, to adapt continuously, and grow sustainably.