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SAP iXp Intern - User Assistance / UX Writer

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SAP

SAP

SAP iXp Intern - User Assistance / UX Writer

Newport Beach, CA
Internship
Paid
  • Responsibilities

    REQUISITION ID: 279368 WORK AREA: Software-Design and Development EXPECTED TRAVEL: 0 - 10% CAREER STATUS: Student EMPLOYMENT TYPE: Intern

    COMPANY DESCRIPTION

    SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

    SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

    ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

    The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

    THREE REASONS TO INTERN AT SAP

    1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
    2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
    3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

    ABOUT THE TEAM

    SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality, and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

    WHAT YOU’LL DO:

    POSITION TITLE: SAP iXp Intern – User Assistance / UX Writer Intern

    LOCATION: Newport Beach, CA

    EXPECTED START DATE TO END DATE: August 30, 2021

    IN THIS ROLE, YOU’LL:

    You will be responsible for assisting the technical writers in the team to write documentation for SAP’s software products. We develop the information critical to our customer's success with our products. Our documentation includes developer guides, installation guides, user guides, API documentation, translation review, UI/UX copy, and online help. You will work closely with professional writers, product managers, UX designers, and software developers to gain a real understanding of software documentation.

    We offer a comprehensive training plan, including business knowledge, SAP’s software, documentation tools, writing skills, and SAP’s house style.

    WHO YOU ARE:

    • Excellent writing, communication, and interpersonal skills
    • Knowledge of Microsoft Office
    • Attention to detail and ability to meet deadlines
    • Reliability and open mindset with strong team working skills
    • Must be comfortable with fast pace and ambiguity
    • Passionate about understanding our customers and be able to speak to them the way they would like to be spoken to
    • Help maintain the consistent voice and tone for Eureka
    • Attention to detail – keen on consistency
    • Excited to collaborate across the organization to make customers have clear, accurate, accessible information on how to use our products and integrate it into their business practices
    • Solid academic record
    • Fast learner
    • Please include a few writing samples with your application

    ADDITIONAL ASSETS AND NICE TO HAVE:

    • Knowledge of accepted technical writing principles and practices
    • Experience in translation
    • Experience with design tools such as Figma or Sketch is a plus
    • Previous experience working with development teams
    • Previous internship experience a plus

    Follow @SAPiXp on Instagram and don’t miss anything about our experiences worldwide!

    SAP DIVERSITY COMMITMENT

    To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

    WHAT YOU GET FROM US

    Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now_._

    SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

    Successful candidates might be required to undergo a background verification with an external vendor.

    ADDITIONAL LOCATIONS:

  • Qualifications

    REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE

    This internship is about learning. We’re most interested in candidates with the following skills:

    • Collaboration: work with individuals of varying roles, skillsets, and backgrounds
    • Domain knowledge: basic understanding of UX fundamentals & technology
    • Communication: Written/verbal storyteller; can present to multiple audiences
    • Rational creativity: ability to think way outside the box, and then dial in on what is feasible
    • Initiative: a bias toward action, even on items not explicitly within your direct responsibility
    • Empathy: ability & desire to truly get to know your user's pain points
    • Resiliency: comfortable with ambiguity, failing in a safe environment and getting out of your comfort zone
    • Attention to detail: you absolutely sweat the small stuff
    • Curiosity: a hunger to grow and learn new things
    • Advocacy: strong support and appreciation for Design Thinking and obsessed with users.
    • Fun- We love what we do.

    PREFERRED TECHNICAL AND PROFESSIONAL EXPERTISE

    • Knowledge of industry-standard design tools such as Figma & Mural
    • Familiarity with accessibility standards
    • Familiarity with user recruiting tools

    WHAT YOU GET FROM US

    Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now_._

    SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

    SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

    Successful candidates might be required to undergo a background verification with an external vendor.

    ADDITIONAL LOCATIONS:

  • Industry
    Computer Software
  • Fun Fact
    We serve 98 of the top 100 most valued brands in the world!
  • About Us

    SAP is one of the biggest business software companies in the world. Our end-to-end suite of applications and services – from enterprise resource management to analytics – enables our customers to operate profitably, adapt continuously, and make a difference. Our more than 440,000 customers come in all sizes and work in every industry and geographic region you can imagine.