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POSITION SUMMARY

SAP Digital Business Service (DBS) is recognized for its world-class and leading service and support offerings and its fast growing business.  As part of the DBS family, SAP Customer Success Services (CSS) is a global organization that continuously generates value for customers and SAP by creating the perfect experience throughout the entire customer journey.   With the vision to “Delight customers. Always.”, our ambition is to achieve the highest customer loyalty in the industry by the end of 2023.  Together, we will redefine the industry by delivering the next generation of customer success services and solutions for the intelligent enterprise, fueled by data and powered by our amazing talent. 

Customer Success Services (CSS) covers post-sales support, success offerings and premium engagements for our customers and partners. We do not aim at following the industry trends – we aim at defining the next market standard of success services.  Our customer centric behaviors: truly understand – deeply care – create legends guide us on our everyday journey with our customers and equip all our employees with behaviors that value customer centricity and bring a culture of customer centricity to life.

As part of the global CSS organization, the Lifetime Customer Experience (LCX) team connects with customers globally, helping them successfully meet business goals through continuous, high value SAP support that is easy to use. LCX combines real-time insights of customer experiences with SAP expertise to develop and deliver strategic offerings and programs. These offerings and programs direct customers in the optimal use of relevant lifecycle best practices for SAP solutions and business scenarios. We empower customers to be smarter, faster, and more successful. SAP Lifetime Customer Experience (LCX) organization, leads the programs of SAP Enterprise Support (ES) SAP Product Support for Large Enterprises (PSLE), and SAP Preferred Care On-Premise (PCoP). With its main delivery hubs located in Ireland, China, Brazil, Germany and USA, the objective of this organization is to strengthen SAP’s trusted partnership with targeted customers and provide value realization, resulting in increased customer satisfaction, contract retention and renewals. 

THE LCX TEAM IS SEEKING A FULL TIME PROFESSIONAL TO FULFILL A RECENTLY VACATED MANAGEMENT SUPPORT ASSOCIATE POSITION THAT IS BASED IN NEWTOWN SQUARE.

EXPECTATIONS AND TASKS

In this role the successful candidate will be responsible for providing executive administration functions for two global leaders based in Newtown Square in addition to providing operational, program, communication and other types of support as required for various global and regional projects and key initiatives.  Key activities to include but are not limited to the following:

• Executive administration support incl. scheduling, time management, expense reporting, travel requests, etc.
• Support for the management of strategic customer and business focused initiatives as requested  
• Deliver expected outcomes of assignments working independently on topics
• Manage communication with stakeholders, senior and mid-level management, and colleagues in a global environment including cascading necessary communication & strategy from higher levels of management into the team
• Support and conduct various activities related to both LCX NA and LCX Global Strategy and GTM operations including budget and cost allocation support, operations handbook ownership and other support as requested
• Support our customer survey nominations process gathering required info from the team to submit to the process owners
• Support CSS and LCX portfolio activities as requested
• Coordinating knowledge sharing sessions and serving as a local communications lead
• Create and produce various communications, reporting on key initiatives, projects, etc.
• Act as a change agent & multiplier and support the team as required

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor’s degree or equivalent university education
• Flexible execution and ability to bring conceptual definition to operational
• Experience within SAP’s Support Organization and SAP`s maintenance and subscription models
• Reporting skills and ability to simplify and present complex information in a clear and appealing manner
• Strong problem-solving and solution-oriented capabilities in complex environments and; “can-do” attitude
• Trusted advisor, credible, reliable, persistent and results driven 
• Outstanding ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
• Adequate stakeholder management skills to drive project/program goals effectively
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, driver of simplicity, pragmatic)
• Excellent communication and presentation skills in English, Spanish or other languages
• Intercultural sensitivity, as SAP Enterprise Support & SAP Enterprise Support Cloud Edition are global programs and interaction with customers/teams worldwide is required.

WORK EXPERIENCE

• Relevant work experience e.g. as an intern, working student or diploma student in a global team
• Experience working in a global organization, supporting leadership/management and performance of various global/virtual project/program management activities

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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