ABOUT DRFIRST:

For over a decade, DrFirst has been a pioneer in the health IT (HIT) industry, becoming the leader in standalone electronic prescribing (e-prescribing). DrFirst was the first company to provide medication history and electronic discharge prescribing for hospitals and the first to electronically transmit prescriptions for controlled substances under a DEA waiver.

DrFirst’s client base includes major health plans, academic medical sites, health systems, hospitals, and small practice providers in all 50 states. DrFirst strives to improve provider access to high quality, affordable healthcare technology in order to create connected communities and true continuity of care across the nation.

The Network Technician will monitor DrFirst’s networks to ensure that connectivity remains stable for our clients. This position is a good opportunity for employees to gain knowledge of the infrastructure of DrFirst and how our systems work in relationship with our clients' systems.

To maintain DrFirst’s global network and server infrastructure, we maintain a 24/7, staffed Network Operation Center (NOC)/ Server Operations Center (SOC). As a Network Operations Technician, you will be a part of NOC team that monitors, maintains and troubleshoots more than 250 servers and over 150 network devices, located at more than 5 locations. Our goal is to employ investigative and troubleshooting skills to resolve routine system, network, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems.

Key Responsibilities

• Monitoring and troubleshooting server, network, operating system and proprietary software issues
• Monitoring and troubleshooting a network environment consisting of Cisco router and switches
• Monitoring internal production systems in a data center environment and paging on-call personnel during the night
• Working with the Zabbix management console and other NOC related tools and monitoring applications
• Communication with customers and/or internal groups to report or resolve system related or network issues
• Work with third-party maintenance, co-location facility staff and major internet backbone providers to identify and resolve customer affecting network, hardware and software issues in a timely manner
• Tracking Service Level Agreements ( SLA) compliance as per contracts
• Tracking and documenting daily work tasks and issues and communicating them to the rest of the team

Education and Skill Set:

• Experience with network and server hardware and the ability to diagnose and troubleshoot basic problems
• Must be able to work in a 24x7 rotating shift environment on either the Swing or Graveyard shift
• Knowledge of basic TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, Netstat, Netsh, etc.
• Working knowledge of operating systems; Windows OS, Linux OS
• Ability to perform basic troubleshooting of Cisco network devices, routers and switches and other network related hardware
• Knowledge and experience with the Zabbix and other Open source monitoring management system is a plus
• CCNA, MCSE, Network + or Linux + certification is a plus
• Exceptional interpersonal, communication and leadership abilities
• Effective analytical, planning, organizational, and documentation skills
• Graduate degree or Undergraduate degree in engineering, Computer Science or equivalent work experience is plus

Comprehensive benefits package includes:

• Medical, dental and vision insurance
• 401(k) with employer match
• PTO
• HSA/ FSA

Founded in 2000 and headquartered in Rockville, Maryland, DrFirst is an innovative Health IT company experiencing significant growth while creating user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely. Over 170,000 healthcare professionals, 67,000 pharmacies and 60% of the healthcare IT vendors in the market depend on us every day to reduce clinical errors and improve patient outcomes. Your work will have a direct impact on the lives of millions of patients across the country, including someone you might already know.