Position description:

In the Peripheral Technical Support role, you will work with customers and field associates that use Reynolds and Reynolds solutions to troubleshoot technical and networking issues. This could involve working with PC terminals, printers, modems, networking equipment, routers, wireless LAN equipment, and fiber optic equipment. All trouble shooting and problem solving will be done via phone calls, email, and hands-on training with associates and clients. Industry and company specific training will be provided on-site.

You will also have opportunities to test new equipment prior to public release and to write troubleshooting manuals with diagrams to increase efficiency among our support team.

Technical experience; professional or personal hobby. PC software/hardware troubleshooting skills. Phone support or technical writing experience. Customer service or strong communication skills; written and verbal. Networking and VoIP experience, a plus. Technical certifications (MCSA, MCSE, CCNA, A+), a plus

Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.