Position description:

Open Dealer Exchange (ODE), an affiliate of Reynolds and Reynolds, is looking for a Product Analyst to join our team in Farmington Hills, Michigan. In this role, you will be directly interacting with clients, partners, and internal teams. The Product Analyst is the subject matter expert responsible for maintaining The Digital Deal® product to meet changing lender requirements. The Digital Deal® electronically links automotive dealerships with their lender partners for faster funding and improved user experience. This role requires the ability to deliver creative solutions in a fast-paced environment as well as understanding of the software development lifecycle.

Responsibilities:

• Manage support request schedules, priority, project plans, releases, and maintain metrics.

• Troubleshoot issues and identify root cause of issues.

• Understand workflow processes to define solutions and document business requirements.

• Understand functional requirements to produce flow charts, process descriptions, use cases, user stories and data specifications.

• Work with a variety of stakeholders (Client Relationship Managers, Developers, Product Owners, Vendor Partners) to create and release product updates.

• Perform and document solution testing (regression, functional, UAT) as required.

• Identify opportunities for process/solution improvements to improve product and user experience.

• Provide communications and demo solutions to keep leadership and application development team abreast of product updates.

Bachelor's degree in Computer Science, Business and/or applicable experience is strongly preferred. 3 years or experience in project management, SDLC methodologies (Agile), data specification writing, XML, solution testing or business requirements and analysis. Proficiency in MS Office - Word, Excel, Visio, PowerPoint, SharePoint and similar tools. Experience in automotive finance preferred. Strong analytical skills and ability to propose creative solutions. Experience developing test cases and executing testing for both web and desktop applications

Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.