Position description:

As a Product Support Specialist, you will be trained on various Key Control systems and be able to support our clients and field associates with technical issues. Your primary duties will include troubleshooting issues that may occur with PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID and GPS technologies at client sites. You will have the opportunity to develop valuable problem resolution and customer service skills as you support a diverse customer base. Training will consist of hands-on technical skills labs and mentor based team shadowing while being a valued member of the team.

Requirements:

• Troubleshooting skills, a plus

• Strong verbal and written communication skills

• Customer service experience, a plus

Troubleshooting skills, a plus. Strong verbal and written communication skills. Customer service experience, a plus

Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.