At Saturn, we’re on a mission to build community around the calendar. We’re starting in high school and help tens of thousands of users manage their time and stay better connected with friends. The majority of our users are active daily. We’re funded by General Catalyst, Coatue, Sound Ventures, and other top venture investors. If you’re looking to drive a major impact on an energetic and ambitious team, come join us!

To learn more about Saturn’s offerings on iOS, Android, and Web, visit joinsaturn.com.

About the Role:

Our users inspire our product decisions. We prioritize and rely on their feedback, and build features to address their needs.

The User Success Manager role will be critical to keeping users at the forefront of our culture as we scale.

As users’ primary point of contact at Saturn, you’ll provide timely, enthusiastic support and leverage each touchpoint as an opportunity to build relationships.

Your Responsibilities:

• Address user inquiries, provide feature education, and capture feedback via our Support desk channels
• Work closely with our high school Ambassadors and leverage crowdsourced information to maintain school data
• Become a product expert to effectively troubleshoot and escalate technical problems
• Communicate key user insights to inform product strategy
• Assist our Product Operations team in the development and maintenance of new features

The Ideal Candidate Is:

• A people-person and skilled communicator excited to interface with high schoolers
• A self-sufficient problem-solver, but can recognize when to escalate issues
• Eager to identify product improvement opportunities from user feedback
• An adept multi-tasker comfortable prioritizing, and re-prioritizing, a frequently changing queue of tasks
• Willing to work odd hours to execute time-sensitive assignments

You Should Have:

• B.A. / B.S.
• A hunger to gain exposure to early-stage startup operations and tools like Airtable, Zapier, and Front
• A great attitude, willing to take on any challenge

Saturn celebrates and embraces having a diverse team. We are committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.

At Saturn, we’re on a mission to build community around the calendar. We’re starting in high schools, and help tens of thousands of users each day at hundreds of schools manage their time and stay better connected with friends. The majority of our users are active daily. We are funded by General Catalyst, Coatue, Sound Ventures, as well as other top venture investors, and are actively recruiting. If you’re looking to drive a major impact on an energetic and ambitious team, come join us!